Call Center Agent

Arkansas Federal Credit Union • Little Rock, AR

2d • Onsite

About The Position

Arkansas Federal Credit Union is seeking enthusiastic, innovative, and well-rounded individuals to build our team. Arkansas Federal, the largest credit union in the state, emphasizes employee engagement and outstanding service for our members. You are encouraged to challenge the status quo and bring new ideas to every aspect of the organization. With an open-door policy from the top to the bottom, we are able to professionally develop our staff to cultivate talent and leaders. We strive to make a difference in the lives of our Team Members, Members, Business Partners, and our Communities. Arkansas Federal is proud to be named one of Arkansas’s Best Places to work.

As a Call Center Agent you serve as an advocate and financial expert dedicated to helping members achieve their financial goals. Your primary responsibilities will consist of:
Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
Building positive relationships and earn member trust to retain long-term connections
Understanding Arkansas Federal products and services in order to enhance member experience

Requirements

• Proficient in using call center software and multichannel tools
• 7-11 months experience in banking or in customer service within the last 2 years
• At least a high school diploma or equivalent

Nice To Haves

• Familiar with our industry and products

Responsibilities

• Answering inbound calls from Members with questions about transactions, account history, services through our online banking platform, and investigating inquiries.
• Building positive relationships and earn member trust to retain long-term connections
• Understanding Arkansas Federal products and services in order to enhance member experience

Benefits

• No weekends
• 4 weeks paid time off
• 11 paid holidays in the first year
• Basic Health, Dental, and Vision plans are 100% employer paid for employees and dependents
• Life Insurance at no cost to our employees
• Advancement opportunities
• Incentive compensation opportunities
• Learning and development opportunities
• Employer paid Long Term Disability and Life Insurance
• 401(k) matching plus additional pension plan at $0 cost to employee
• Education Assistance
• Paid community involvement up to 48 hours for hourly employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED