Resolutions Support Specialist

The Power to Shine•Gainesville, FL

5d•Onsite

About The Position

The Resolutions Support Specialist Role is to preserve the credit union's assets by preparing the appropriate paperwork and submitting the documentation package to maximize the credit union recovery. This position will also work with the appropriate parties to recover Credit Union collateral. Acts as backup to Resolutions Specialist as needed.

Requirements

One month to twelve months of similar or related experience.
A high school education or GED.
Ability to troubleshoot, comprehend and follow complex technical procedures.
Attention to detail.
Basic Excel experience required.
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Responsibilities

Files legal paperwork on charged off loans and shares when applicable as per credit union policy and procedures.
Submits charged off loans to 3rd party debt collection company when applicable as per credit union policy and procedures.
Reviews, researches, and submits declaration page for proof of insurance and collateral protection refunds.
Processes all GAP claims.
Completes file maintenance on accounts for home address, updated phone numbers, email address, and proper coding of accounts.
Handles returned loan payments.
Receives and documents notice of bankruptcy.
Initiates and oversees the process of repossessions from submitting repossession paperwork through the loan charge off.
Reviews pending secretion claims, working with repossession agents, and preparing collateral for auctions.
Performs backup duties to the Account Resolution Clerk on negative share accounts and on posting of debt management companies.
Assists in processing and monitoring CUNA claims and administering deceased accounts when needed.
Provides end of month collection support as needed.
Performs other duties as assigned.