Representative, Special Resolutions

Libra Solutions•Las Vegas, NV

10h•Onsite

About The Position

Libra Solutions helps overcome the burdens created by slow-moving legal processes by combining technical innovation and financial strength to speed cumbersome workflows and ease financial barriers for customers. Oasis Financial is the largest and most recognized national brand in consumer legal funding, helping consumers awaiting legal settlements. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Probate Advance is the leading inheritance funding provider, helping heirs access their inheritance immediately. Libra Solutions is seeking a highly responsive and goal-oriented Representative to join our Special Resolutions Team. This role requires an energetic and driven professional who can positively impact both financial outcomes and customer experience. The Representative, Special Resolutions will assess complex cases and collaborate with law firms, medical providers, and insurance carriers to achieve mutually beneficial resolutions. The ideal candidate demonstrates strong decision-making skills and consistently delivers results aligned with targeted performance goals. This individual will serve as a subject matter expert in customer and partner experience, operational performance, negotiation, and collections strategies. They will also help implement performance improvement initiatives that support team and organizational objectives. In this role, the candidate will manage a dynamic portfolio of assigned cases, provide coverage for team members during absences, and deliver exceptional customer service while meeting established performance metrics.

Requirements

High School diploma or GED required
Minimum of 2 years of experience in an office or contact center environment
Experience in Healthcare, Legal, Insurance, or Financial Services Industries, with specific experience in personal injury cases, including medical knowledge and claims law
Strong ability to leverage technology and data-driven insights to support decision-making and process improvements
Skilled in developing and executing win/win negotiation strategies, considering a broad range of factors
Excellent verbal and written communication skills, with the ability to collaborate effectively with team members, attorneys, and medical providers
Self-motivated, relationship-focused, and goal-oriented
Adaptable to change, able to pivot between tasks and evolving processes efficiently
Capable of working quickly and accurately under tight deadlines
Able to operate effectively in a continuously evolving environment
Must be able to work in-office Mon - Fri in our Las Vegas office.

Nice To Haves

Experience working with personal injury cases
Strong negotiation skills
Contract knowledge
Forward-thinking, strategic in their approach to problem-solving
Capable of navigating complex case dynamics to achieve effective resolutions

Responsibilities

Manage a portfolio of customer cases
Maintain communication with law firms, medical providers, and insurance carriers to manage medical billing inquiries and track case progress
Negotiate case resolutions by adapting strategies to unique circumstances of each case while collaborating with law firms, medical providers, clients, and insurance carriers
Meeting customer experience and financial performance targets
Ensuring service levels and performance metrics (SLAs) are met
Provide coverage for team members during absences