Asst Manager Resolutions

Hilton Grand Vacations • Orlando, FL

6h

About The Position

Assistant Manager, Resolutions is responsible for leading the intake, management, and resolution of owner inquiries, complaints, and critical issues, primarily those tied to receivables, delinquency, and overall product experience. This role ensures efficient, empathetic resolution while identifying and addressing root causes that contribute to non-payment or dissatisfaction. This role is essential in shifting to a new CRM platform by helping to outline, create, and apply future workflows. The Assistant Manager will concentrate on improving processes, automating tasks, and enabling technology. They will contribute to developing a more scalable, efficient, and customer-focused resolutions function from scratch.

Requirements

• Experience in leading intake, management, and resolution of inquiries, complaints, and critical issues.
• Experience with receivables and delinquency management.
• Experience in identifying and addressing root causes of dissatisfaction.
• Experience in shifting to new platforms and creating future workflows.
• Experience in improving processes, automating tasks, and enabling technology.
• Experience in developing scalable, efficient, and customer-focused functions.

Responsibilities

• Leading the intake, management, and resolution of owner inquiries, complaints, and critical issues, primarily those tied to receivables, delinquency, and overall product experience.
• Ensuring efficient, empathetic resolution while identifying and addressing root causes that contribute to non-payment or dissatisfaction.
• Assisting in shifting to a new CRM platform by helping to outline, create, and apply future workflows.
• Concentrating on improving processes, automating tasks, and enabling technology.
• Contributing to developing a more scalable, efficient, and customer-focused resolutions function from scratch.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed