Financial Resolutions Specialist

Metro Credit Union • Chelsea, MA

22h • $31 - $42 • Onsite

About The Position

Metro Credit Union is seeking a detail-oriented and results-driven Recovery Specialist to join our team. This role is responsible for managing charged-off accounts and working directly with members to achieve full repayment or reach equitable settlement agreements. The ideal candidate will bring strong analytical skills, sound judgment, and a commitment to delivering member-focused solutions.

Requirements

• Proven experience in collections, recovery, or financial services preferred
• Strong communication and negotiation skills
• Ability to work independently and manage multiple priorities
• Familiarity with skip tracing tools and recovery platforms is a plus
• High level of integrity and professionalism

Responsibilities

• Conduct negotiations with members to secure repayment of charged-off accounts, aiming for full recovery or satisfactory settlement.
• Recommend accounts for litigation when appropriate, ensuring timely action to avoid statute limitations and maximize recovery.
• Monitor internal collection accounts, queues, and dashboards weekly to track performance and escalate non-performing accounts to management.
• Utilize skip tracing and asset search tools to locate members and identify assets that support recovery efforts.
• Assess member eligibility for specialized Recovery products and present appropriate solutions.
• Review and analyze assigned accounts daily, determining the most effective collection strategies.
• Perform additional duties and support special projects as assigned by management.

Benefits

• Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays
• Sales Incentives; annual retention bonus vesting program
• Three weeks paid vacation; 11 paid holidays
• 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement. Metro contributes 3% regardless of employee’s contribution
• Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Health Savings Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D); access to no-interest loans; $150/Quarter reimbursements for wellness and lifestyle expenses
• Discounts on Pet Insurance
• Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals
• Exceptional training program (classroom, on-the-job, and mentoring)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed