Resolution Associate (Bilingual)

Tax Relief Advocates • Irvine, CA

6d • Onsite

About The Position

The Resolution Associate provides support to Case Advocates and clients to ensure cases are handled with empathy, professionalism, and care. This role focuses on client communication, document collection, case follow-up, and assisting with case progression in a fast-paced tax resolution environment. The position is full-time and on-site in Irvine, California, within the Customer Service department.

The role pays $21.00 per hour and is also eligible for variable commission based on individual production. Typical monthly commission earnings for employees in this role have ranged from approximately $50 to $500; commission is not guaranteed. Total compensation varies based on hours worked, individual performance, and commission earnings, which are paid pursuant to the Company’s applicable commission plan.

The employer is an equal opportunity employer and encourages qualified individuals to apply. It values diversity and provides consideration without regard to legally protected characteristics.

Requirements

• Bilingual in English and Spanish.
• At least 1 year of strong customer service experience.
• Tech-savvy and comfortable using Google Suite, Microsoft Office, CRM systems, and other standard business tools.
• Experience in a high-volume call center or other high-call-volume position, including both inbound and outbound calls.

Responsibilities

• Respond to and complete client callback requests in a timely and professional manner.
• Proactively contact clients to assist with document collection and obtain information required to support case progression.
• Conduct client welcome calls after the tax preparation process is complete and ensure clients understand the next steps in their case.
• Review assigned cases to identify outstanding items, upcoming actions, or potential barriers to progression.
• Maintain consistent and proactive communication with clients about case status and next steps.
• Assist the Customer Service team with inbound queue calls during periods of increased call volume or as assigned.
• Perform other related duties as assigned to support case progression and client satisfaction.

Benefits

• The employer describes opportunities for career advancement in a rapidly expanding company.
• The employer describes a collaborative culture that values continuous learning.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed