Resiliency Program Manager
About The Position
Knowledge Services is seeking a Resiliency Program Manager for a contract with the State of Maine through the end of June 2027, with potential for extension. The position is based in Gardiner, Maine, and follows a hybrid schedule with 2–3 days per week in the office. Applicants must currently live within two hours of Gardiner. Candidates requiring C2C arrangements or work-visa sponsorship cannot be considered. The role supports the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program. The program provides financial assistance to property owners seeking to reduce vulnerability to catastrophic natural hazards through mitigation and resilience improvements. The manager coordinates with internal stakeholders and external partners to support successful program delivery and compliance.
Requirements
- Bachelor’s degree or equivalent years of experience in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.
- Experience with user acceptance testing (UAT).
- Experience creating training materials.
- Experience with stakeholder engagement.
- Must currently live within two hours of Gardiner, Maine.
- Must not require C2C arrangements or work-visa sponsorship.
Responsibilities
- Support program implementation, operational setup, and ongoing process improvements.
- Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
- Review training and program materials for accuracy, completeness, and consistency.
- Manage and review applications for completeness, eligibility, and compliance with program guidelines.
- Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
- Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
- Monitor applications through all stages of review and approval, ensuring timely processing and effective communication with all parties.
- Identify opportunities to improve program efficiency, customer experience, and operational effectiveness.
- Maintain working relationships with bureau resources, insurance partners, construction professionals, and technology vendors.
- Coordinate with internal stakeholders, insurance organizations, construction professionals, technology partners, contractors, and program evaluators to support program delivery and compliance.
