Business Resiliency & Continuity Lead Program Manager

ADP•Glenvar Heights, FL

About The Position

In this role, you will serve as the lead program manager and subject matter expert for the Business Continuity & Resiliency (BC&R) program within ADP's Human Resources Outsourcing (HRO) business. You will be responsible for driving the strategy, governance, execution, and continuous improvement of the HRO resiliency program to help ensure the organization can effectively prepare for, respond to, and recover from business disruptions. You will lead complex, cross-functional initiatives that strengthen HRO's resilience capabilities across business continuity planning, crisis management, operational resilience, technology resilience, third-party resilience, risk management, and regulatory readiness. Working across a highly matrixed environment, you will partner with leaders throughout Service Operations, Business Operations, Technology, Risk, Compliance, Security, Product, Legal, and other key stakeholders to establish scalable processes, improve resilience maturity, and support critical business objectives. This role will lead through influence rather than direct authority, coordinating efforts across multiple organizations while serving as the primary business continuity and resiliency expert for HRO. You will help shape the future state of the program, lead strategic resilience initiatives, facilitate executive reporting and governance activities, participate in crisis command teams, and ensure the organization is prepared to respond effectively during disruptive events. To thrive in this role, you must be a strategic thinker, trusted advisor, and strong communicator who can translate complex risks into clear business outcomes. You are skilled at building executive-level presentations, influencing stakeholders, managing competing priorities, and driving meaningful change across large organizations. You are energized by solving complex problems, creating structure where ambiguity exists, and continuously improving processes that strengthen organizational resilience.

Requirements

5+ years of experience leading complex programs and projects in a cross-functional environment.
Proven experience planning, organizing, managing, and delivering strategic initiatives that support business objectives.
Demonstrated ability to lead through influence in a highly matrixed organization.
Strong program and project management skills, including risk management, stakeholder management, governance, and executive reporting.
Experience developing executive-level presentations, business updates, and communication materials.
Excellent verbal, written, presentation, and facilitation skills.
Strong analytical, critical thinking, and problem-solving capabilities.
Ability to manage multiple priorities while maintaining attention to detail and execution excellence.
Ability to work independently and effectively collaborate across diverse teams and business functions.
Experience driving process improvement and organizational change initiatives.
Strong relationship-building and stakeholder management skills.

Nice To Haves

5+ years of Business Continuity, Operational Resilience, Disaster Recovery, Risk Management, or related experience.
Experience with Smartsheet or similar tools.
Proficient using Microsoft Office suite
Experience leading or supporting enterprise business continuity and resiliency programs.
Experience facilitating Business Impact Analyses (BIAs), risk assessments, continuity planning, and recovery testing activities.
Experience supporting audit, regulatory, compliance, or client readiness activities.
Experience participating in crisis management, incident response, or command center operations.
Experience supporting resilience programs within large, complex organizations.
Knowledge of industry standards and frameworks related to business continuity and operational resilience.
PMP (Project Management Professional), CBCP (Certified Business Continuity Professional), MBCI (Member of the Business Continuity Institute), or similar certifications preferred.

Responsibilities

Serve as the lead program manager and subject matter expert for the HRO Business Continuity & Resiliency program.
Develop and execute program strategies, roadmaps, and initiatives that strengthen organizational resilience and business readiness.
Lead major business continuity and operational resilience projects from concept through implementation.
Drive alignment between resilience priorities and broader HRO business objectives.
Establish and maintain program governance, metrics, reporting, and executive communications.
Lead the development, maintenance, and continuous improvement of business continuity plans across HRO.
Facilitate business impact analyses (BIAs), risk assessments, and recovery strategy development.
Partner with business leaders to identify critical processes, dependencies, recovery requirements, and resilience gaps.
Support the development of recovery objectives and monitor organizational readiness against established targets.
Evaluate and implement best practices that improve resilience maturity across the organization.
Build strong partnerships and working relationships across Service Operations, Business Operations, Technology, Information Security, Risk, Compliance, Legal, Product, Finance, and Vendor Management teams.
Lead cross-functional working groups responsible for resilience initiatives, corrective actions, and program improvements.
Influence stakeholders at all levels to drive program adoption, accountability, and successful execution.
Coordinate with technology and disaster recovery teams to ensure alignment between business continuity and technology recovery capabilities.
Support crisis management planning, readiness activities, and incident response coordination.
Participate in crisis command teams during significant business disruptions.
Facilitate readiness exercises, tabletop simulations, and recovery testing activities.
Capture lessons learned and drive corrective actions following exercises and incidents.
Ensure crisis management processes remain effective, scalable, and aligned with business needs.
Partner with internal stakeholders to identify, assess, and mitigate resilience-related risks.
Support regulatory, compliance, client, and audit-related activities associated with business continuity and resiliency.
Track remediation activities and ensure timely closure of identified gaps and findings.
Support third-party and vendor resilience reviews, assessments, and risk mitigation activities.
Develop executive-ready presentations, dashboards, scorecards, and progress updates.
Communicate complex resilience topics in clear, concise, business-focused language.
Present program status, risks, mitigation strategies, and recommendations to senior leaders and governance forums.
Provide meaningful insights and recommendations that support data-driven decision-making.
Identify opportunities to improve processes, tools, governance models, and resilience practices.
Champion continuous improvement initiatives that advance organizational resilience maturity.
Leverage industry trends, emerging risks, and leading practices to strengthen the BC&R program.
Foster a culture of preparedness, accountability, and resilience throughout the organization.