Resiliency Program Manager

Knowledge Services • Gardiner, ME

1d • Hybrid

About The Position

Knowledge Services is seeking a Resiliency Program Manager for a contract through the end of June 2027 (potential for extension) with the State of Maine in Gardiner. This is a hybrid role, requiring 2-3 days in the office weekly. Applicants must currently live within 2 hours of Gardiner, Maine. This role is responsible for supporting the development, implementation, administration, and continuous improvement of a Roof and Flood Mitigation Resiliency Program. This role oversees financial assistance initiatives designed to help property owners reduce their vulnerability to catastrophic natural hazards through mitigation and resilience improvements. As the primary point of coordination, the Product Specialist collaborates with internal stakeholders, insurance organizations, construction professionals, technology partners, contractors, and program evaluators to ensure successful program delivery and compliance.

Requirements

• Bachelor's degree (or equal years’ experience) in public administration, business administration, finance, emergency management, insurance, public policy, engineering, construction, risk management, or a related field.
• Experienced with User Acceptance Testing UAT
• Experienced with the creation of training materials
• Experienced with stakeholder engagement

Responsibilities

• Support program implementation, operational setup, and ongoing process improvements.
• Conduct user acceptance testing (UAT) to ensure system functionality, accuracy, and alignment with program requirements.
• Review training and program materials for accuracy, completeness, and consistency.
• Manage and review applications to ensure completeness, eligibility, and compliance with program guidelines.
• Serve as a subject matter expert on program policies and procedures, providing guidance and answering applicant questions throughout the application lifecycle.
• Coordinate with contractors, evaluators, and external partners to facilitate application reviews and project approvals.
• Monitor applications through all stages of the review and approval process, ensuring timely processing and effective communication with all parties.
• Identify opportunities to enhance program efficiency, customer experience, and operational effectiveness.
• Maintain strong working relationships with bureau resources, insurance partners, construction professionals, and technology vendors to support program success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level