Resiliency Program Manager, VP

State Street•Boston, MA

1d•$110,000 - $181,250•Onsite

About The Position

State Street’s Enterprise Resiliency Office is seeking a Resiliency Program Manager to lead the establishment and ongoing execution of the firm’s dependency mapping capabilities and governance. The role is accountable for improving the accuracy, completeness, consistency, and effective use of dependency data in support of operational resilience, business continuity, recovery and resolution planning, risk management, and other enterprise programs. The successful candidate will establish the governance framework and roadmap and drive improvements across dependency mapping processes, data, tooling, controls, and usage. The role leads a centralized dependency mapping governance operating model, clarifies ownership and accountability, and directs program execution across stakeholders and teams. It oversees data quality, process and control effectiveness, platform requirements and enhancements, and the expansion of mapping to additional resource types. The manager also governs distribution and use of dependency data, aligns the capability with related enterprise frameworks, engages stakeholders and data users, and coordinates responses to regulatory examinations, internal audits, and risk reviews. The position requires in-person work four days per week at State Street’s Boston, Quincy, or Burlington offices. The stated annual salary range is $110,000–$181,250 for the primary location; the range may differ for candidates working elsewhere. State Street describes a comprehensive benefits program that includes retirement savings, insurance coverage, paid time off, an Employee Assistance Program, incentive compensation eligibility, and certain tax-advantaged savings plans. The company also mentions inclusive development opportunities, flexible work-life support, paid volunteer days, and employee networks.

Requirements

Bachelor’s degree or equivalent experience required.
10 or more years of relevant experience in program management, transformation, operational resilience, data governance, or risk management at a financial services organization.
Proven track record leading complex cross-functional programs, removing obstacles, and driving initiatives through successful execution.
Demonstrated experience implementing operating models, redesigning processes, defining governance requirements, and driving sustained adoption across large organizations.
Ability to work across business, resiliency, risk, data, and technology teams and influence and build consensus without direct authority.
Experience in data governance and data quality management, including designing controls and exception management processes.
Advanced analytical and problem-solving skills, including the ability to turn complex data into clear insights and recommendations.
Exceptional communication, presentation, and stakeholder management skills, including engagement with senior executives and regulators.
Experience developing business requirements and partnering with technology teams through solution design, testing, deployment, and adoption.
Proficiency in Microsoft Excel and PowerPoint, and experience with data analytics and data visualization tools.
Ability to work in person four days onsite at State Street’s Boston, Quincy, or Burlington offices.

Nice To Haves

An advanced degree is a plus.
Knowledge of operational resilience, business continuity, technology resilience, and third-party risk management.
Experience with governance, risk, and compliance platforms such as Archer.
A strategic mindset and demonstrated drive to improve processes and business outcomes.

Responsibilities

Lead implementation and maturation of a centralized dependency mapping governance operating model and coordinate participating stakeholders and teams.
Establish clear ownership and accountability for each component of the operating model.
Manage the program roadmap, monitor progress, risks, and interdependencies, and align initiatives and contributing teams.
Prepare and present program updates, recommendations, and decision materials to senior leadership and governance forums.
Oversee dependency data accuracy and completeness, define data quality standards, and lead prioritized remediation with accountable data owners and business stakeholders.
Assess dependency mapping processes and workflows; lead redesigns to improve consistency, usability, control effectiveness, and scalability; and maintain guidance and training materials.
Ensure controls over dependency mapping data, processes, and tooling are appropriately designed, documented, and operating effectively; oversee exceptions, issue remediation, and management reporting.
Partner with platform owners and technology teams to maintain fit-for-purpose applications, workflows, and reporting; define business requirements, prioritize enhancements, and coordinate testing and implementation.
Expand dependency mapping to additional resource types, including critical data, end-user computing tools, and AI agents.
Identify and advance opportunities to use automation and AI to improve efficiency and data quality.
Govern distribution and use of dependency data; confirm that data meets existing users’ needs and work with new users to identify use cases and integrate the data into their programs and processes.
Align dependency mapping with business service criticality assessments, business impact analysis, application tiering, third-party risk assessments, and regulatory reporting.
Facilitate collaboration among stakeholders and teams involved in dependency mapping.
Coordinate responses to regulatory examinations, internal audits, and risk reviews.

Benefits

401(k) retirement savings plan with company match.
Basic life, medical, dental, vision, long-term disability, and other optional insurance coverage.
Paid time off, including vacation and sick leave, short-term disability, and leave for family care responsibilities.
Access to an Employee Assistance Program.
Eligibility for annual performance-based incentive awards, with certain sales roles subject to sales incentive plans.
Eligibility for certain tax-advantaged savings plans.
Inclusive development opportunities.
Flexible work-life support.
Paid volunteer days.
Employee networks.