Resiliency Program Manager, VP
About The Position
State Street’s Enterprise Resiliency Office is seeking an experienced Program Manager to lead the establishment and ongoing execution of the firm’s dependency mapping capabilities and governance. The role is the central point of accountability for dependency mapping, establishing its governance framework and roadmap and driving improvements to related processes, data, tooling, controls, and usage. The position strengthens the accuracy, completeness, consistency, and effective use of dependency data supporting operational resilience, business continuity, recovery and resolution planning, risk management, and other enterprise programs. The role directs a broad, cross-functional program, building alignment among stakeholders across a complex organization. It governs dependency data and its use, aligns the capability with related enterprise frameworks, and advances its extension to additional resource types. The position also partners with platform owners and technology teams on requirements and enhancements, and coordinates responses to regulatory examinations, internal audits, and risk reviews. The position requires working in person four days onsite from State Street’s Boston, Quincy, or Burlington offices.
Requirements
- Bachelor’s degree or equivalent experience required.
- 10+ years of relevant experience in program management, transformation, operational resilience, data governance, or risk management at a financial services organization.
- Proficiency in Microsoft Excel and PowerPoint.
- Experience with data analytics and data visualization tools.
Nice To Haves
- An advanced degree.
- Experience with governance, risk, and compliance platforms such as Archer.
- Knowledge of operational resilience, business continuity, technology resilience, and third-party risk management.
Responsibilities
- Lead implementation and maturation of a centralized dependency mapping governance operating model, coordinating stakeholders and teams.
- Establish clear ownership and accountability for each component of the operating model.
- Manage the program roadmap, monitor progress, risks, and interdependencies, and align initiatives and contributing teams.
- Prepare and present program updates, recommendations, and decision materials to senior leadership and governance forums.
- Oversee dependency data accuracy and completeness, define data quality standards, and lead prioritized remediation with accountable data owners and business stakeholders.
- Assess and redesign dependency mapping processes and workflows to improve consistency, usability, control effectiveness, and scalability; maintain supporting guidance and training materials.
- Ensure controls over dependency mapping data, processes, and tooling are appropriately designed, documented, and operating effectively; oversee exception management, issue remediation, and management reporting.
- Partner with platform owners and technology teams to keep supporting applications, workflows, and reporting fit for purpose; define business requirements, prioritize enhancements, and coordinate testing and implementation.
- Lead expansion of dependency mapping to additional resource types, including critical data, end-user computing tools, and AI agents.
- Identify and advance opportunities to apply automation and AI to improve efficiency and data quality.
- Govern the distribution and use of dependency data, engage existing users to confirm their needs, and work with new users to identify use cases and integrate the data into their programs and processes.
- Align dependency mapping with business service criticality assessments, business impact analysis, application tiering, third-party risk assessments, and regulatory reporting.
- Facilitate collaboration across dependency mapping stakeholders and teams.
- Coordinate responses to regulatory examinations, internal audits, and risk reviews.
Benefits
- Retirement savings plan (401K) with company match.
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and optional additional coverages.
- Paid time off, including vacation, sick leave, short-term disability, and family care responsibilities.
- Access to an Employee Assistance Program.
- Incentive compensation, including eligibility for annual performance-based awards, subject to stated exclusions.
- Eligibility for certain tax-advantaged savings plans.
- Inclusive development opportunities.
- Flexible work-life support.
- Paid volunteer days.
- Employee networks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
