Operations Manager - Resiliency

The Lemoine Company•Baton Rouge, LA

3d•Remote

About The Position

LEMOINE is seeking a seller-doer Operations Manager to run and grow a Resiliency service line. Reporting to the Vice President of the business unit, the role is accountable for both service delivery and business development: leading engagements, developing staff, managing project financials, and maintaining an active pipeline of pursuits with government, infrastructure, and private-sector clients. The service line portfolio may include emergency planning, training and exercise programs, hazard mitigation planning, grant administration and compliance, disaster case management, staff augmentation, and program and construction management for mitigation and infrastructure-funded projects. The Operations Manager turns the Vice President’s growth strategy into executed work, repeat clients, and a scalable talent bench. The position is remote, with significant travel to client engagements, project locations, and business development activities. The role requires applying knowledge of the disaster lifecycle and relevant funding programs, monitoring regulatory and market developments, and balancing project delivery with long-term business growth. The Operations Manager leads client relationships and pursuits, oversees operations and financial performance, translates program requirements into compliant project plans, and recruits, develops, and retains staff. This is a Section 3 eligible job opportunity under the Housing and Urban Development Act of 1968; Section 3 residents are encouraged to apply. All qualified applicants will be considered, though not all may receive an interview. The position may close once a satisfactory applicant pool has been identified.

Requirements

Bachelor's degree from an accredited university in Emergency Management, Public Administration, Homeland Security, Business Administration, Engineering, Construction Management, or a related curriculum, or equivalent work experience.
At least 7 years of professional experience in emergency management, disaster preparedness, hazard mitigation, grant administration, disaster recovery, program or construction management, or government consulting, including at least 3 years managing teams and project financials.
Demonstrated business-development success, including building client relationships and winning work with state, local, tribal, territorial, or private-sector clients.
Experience delivering services such as emergency operations planning, HSEEP training and exercise programs, continuity of operations planning, hazard mitigation planning, grant administration, program or construction management, disaster case management, or staff augmentation.
Working knowledge of federal grant programs and regulations, including 2 CFR 200, FEMA Public Assistance and Hazard Mitigation Assistance, FEMA preparedness grant programs, or HUD CDBG-DR and CDBG-MIT, and knowledge of federal, state, and local procurement processes.
Skills in budgeting, financial analysis, scheduling, and proposal development, as well as strong teamwork, written and oral communication, and interpersonal skills.
Ability to prioritize competing project, client, and organizational needs and make sound judgments in a dynamic environment.
Willingness to support business-development initiatives after work hours and on weekends as required to meet market and business-development goals.
Willingness and ability to travel as required.
Ability to meet the physical and mental demands of the role, including frequent sitting, standing, walking, hand use, reaching, climbing or balancing, and stooping, kneeling, crouching, or crawling; occasional lifting or moving of up to 25 pounds.

Nice To Haves

Master's degree in Emergency Management, Homeland Security, Public Administration, Business Administration, or a related discipline.
Project Management Professional (PMP), Certified Emergency Manager (CEM), or Certified Floodplain Manager (CFM) certification.
Established relationships with state and local emergency management agencies, FEMA regional offices, HUD program offices, or utility, healthcare, airport, or port owners.
Experience with NIMS/ICS frameworks and completion of ICS 100, 200, 300, 400, 700, and 800 courses.
Prior profit-and-loss or direct financial accountability for a project portfolio, practice area, or office.

Responsibilities

Manage day-to-day service-line operations, including staffing, scheduling, resource allocation, quality control, and client communication across active engagements.
Own project-level financial performance, including budgets, margins, billing, utilization, change management, and monthly forecasting, and report results to the Vice President.
Lead business development in assigned markets and geographies by identifying, qualifying, and pursuing opportunities, developing client relationships, and closing new work.
Support the Vice President and senior leadership on large, multi-state, and enterprise-level pursuits, including teaming strategy, win themes, pricing, and oral presentations.
Serve as the primary point of contact for assigned clients, maintain client satisfaction, resolve issues, and position LEMOINE for follow-on and expanded work.
Apply federal and state program requirements—including 2 CFR 200, the Robert T. Stafford Act, HUD CDBG-DR and CDBG-MIT guidance, FEMA Public Assistance and Hazard Mitigation Assistance, FEMA Preparedness Grant Programs, and HSEEP—to develop compliant, executable project plans.
Provide advisory and consulting services across the service-line portfolio, which may include emergency operations and continuity planning, hazard mitigation planning, grant administration and compliance, program and construction management, disaster case management, training and exercise design, and staff augmentation.
Build and maintain relationships with emergency management agencies, county and municipal governments, utilities, healthcare systems, infrastructure owners, engineering-firm partners, and subcontractors.
Plan and supervise proposal efforts with capture managers, proposal staff, marketing, and subject matter experts; ensure estimates and proposals are accurate, complete, and compliant with program requirements.
Develop written materials and tools for presentations, policies, procedures, program implementation, training curricula, exercise design, and after-action reports.
Recruit, onboard, develop, and evaluate project managers, deployed personnel, and subject matter experts; build the staffing bench needed to scale the service line.
Monitor regulatory developments, funding announcements, and market dynamics, and recommend service offerings and pursuit targets to the Vice President.
Demonstrate proficiency in enforcing and complying with LEMOINE's LIFE Safe Work Practices.
Represent LEMOINE at conferences and industry events and support business development activities, including after work hours and on weekends as required.