Operations Manager - Resiliency

The Lemoine Company•Baton Rouge, LA

3d•Remote

About The Position

LEMOINE is seeking an Operations Manager to run and grow the day-to-day business of a Resiliency service line. Reporting to the Vice President of the business unit, this seller-doer leads client engagements, develops staff, manages project financials, and maintains an active pipeline of business development pursuits with government, infrastructure, and private-sector clients. The role translates the Vice President’s growth strategy into delivered work, repeat clients, and a scalable talent bench. Depending on the business unit, the portfolio may include emergency planning, training and exercise programs, hazard mitigation planning, grant administration and compliance, disaster case management, staff augmentation, program and construction management for mitigation and infrastructure-funded projects, and related professional services. The Operations Manager is responsible for operational delivery and sales, including profitable growth, client relationships, pursuit leadership, and development of staff and service offerings. The position is remote, with significant travel expected to client engagements, project locations, and business development activities. It is a Section 3 eligible opportunity under the Housing and Urban Development Act of 1968; Section 3 residents are encouraged to apply. LEMOINE is an Equal Opportunity Employer.

Requirements

Bachelor’s degree from an accredited university in Emergency Management, Public Administration, Homeland Security, Business Administration, Engineering, Construction Management, or a related curriculum, or equivalent work experience.
At least 7 years of professional experience in emergency management, disaster preparedness, hazard mitigation, grant administration, disaster recovery, program or construction management, or government consulting, including at least 3 years managing teams and project financials.
Demonstrated business development success, including building client relationships and winning work with state, local, tribal, territorial, or private-sector clients.
Experience delivering services such as emergency operations planning, HSEEP training and exercise programs, continuity of operations planning, hazard mitigation planning, grant administration, program or construction management, disaster case management, or staff augmentation.
Working knowledge of federal grant programs and regulations, including 2 CFR 200, FEMA Public Assistance and Hazard Mitigation Assistance, FEMA preparedness grant programs, or HUD CDBG-DR and CDBG-MIT, and of federal, state, and local procurement processes.
Skills in budgeting, financial analysis, scheduling, and proposal development, along with teamwork, written and oral communication, and interpersonal skills.
Ability to prioritize competing project, client, and organizational needs and make sound judgments in a dynamic environment.
Willingness to support business development initiatives after work hours and on weekends as required to achieve market and business development goals.
Willingness and ability to travel as required.
Ability to meet the physical and mental demands of the position, including frequent sitting, standing, walking, using hands, reaching, climbing or balancing, stooping, kneeling, crouching, or crawling, and occasionally lifting or moving up to 25 pounds.

Nice To Haves

Master’s degree in Emergency Management, Homeland Security, Public Administration, Business Administration, or a related discipline.
Project Management Professional (PMP), Certified Emergency Manager (CEM), or Certified Floodplain Manager (CFM) certification.
Established relationships with state and local emergency management agencies, FEMA regional offices, HUD program offices, or utility, healthcare, airport, or port owners.
Experience with NIMS/ICS frameworks and completion of ICS 100, 200, 300, 400, 700, and 800 courses.
Prior profit-and-loss or direct financial accountability for a project portfolio, practice area, or office.

Responsibilities

Manage day-to-day service-line operations, including staffing, scheduling, resource allocation, quality control, and client communication across active engagements.
Own project-level financial performance, including budgets, margins, billing, utilization, change management, and monthly forecasting; report results to the Vice President.
Lead business development in assigned markets and geographies by identifying, qualifying, and pursuing opportunities, developing client relationships, and closing new work.
Support the Vice President and senior leadership on large, multi-state, and enterprise-level pursuits, including teaming strategy, win themes, pricing, and oral presentations.
Serve as the primary point of contact for assigned clients, maintain satisfaction, resolve issues, and position LEMOINE for follow-on and expanded work.
Translate federal and state program requirements—including 2 CFR 200, the Robert T. Stafford Act, HUD CDBG-DR and CDBG-MIT guidance, FEMA programs, and HSEEP—into compliant, executable project plans.
Provide advisory and consulting services across the service-line portfolio, including planning, grant administration and compliance, program and construction management, disaster case management, training and exercise design, and staff augmentation.
Build and maintain relationships with emergency management agencies, governments, utilities, healthcare systems, infrastructure owners, engineering-firm partners, and subcontractors.
Plan and supervise proposal efforts with capture managers, proposal staff, marketing, and subject matter experts; ensure estimates and proposals are accurate, complete, and compliant.
Develop written materials and tools for presentations, policies, procedures, program implementation, training curricula, exercise design, and after-action reports.
Recruit, onboard, develop, and evaluate project managers, deployed personnel, and subject matter experts; build the service line’s talent bench.
Monitor regulatory developments, funding announcements, and market dynamics; recommend new service offerings and pursuit targets to the Vice President.
Enforce and comply with LEMOINE’s LIFE Safe Work Practices.
Represent LEMOINE at conferences and industry events.
Support business development initiatives after work hours and on weekends as required, and travel as required.