Residential Support Worker

CCHC Online•Chicago, IL

1d•Onsite

About The Position

The Residential Support Worker provides daily monitoring and coordination of activities for families within the shelter at Christian Community Health Center's Amani House program, which assists homeless children and youth ages 0-18, and adult women ages 18 and over.

Requirements

Minimum HS diploma or G.E.D.
At least three (3) years experience in social services field.
An automobile, valid Driver’s License and vehicle insurance coverage is required.
Basic computer skills including: word processing (Microsoft Office, Microsoft Excel, Microsoft Word), data base, and Internet communications.
Excellent oral and written communication skills, including grammar and active listening skills.
Ability to write clear, accurate notes and complete other required documentation thoroughly and accurately.
Must be able to read, write and speak English fluently.
Must have a Food Service Certification.
Demonstrate dependability, maturity, and initiative.
Excellent interpersonal skills.
Punctual.
Demonstrate excellent organizational and time management skills.
Able to handle crisis situations with minimum supervision.
Able to maintain program/client/agency confidentiality and treat each individual with dignity and respect, and to set and observe personal limits and boundaries, especially with respect to participants.
Ability to accept supervision and work with Amani House staff and community social service providers cooperatively.
Maintain a clean and organized work space.
Display professional appearance in accordance with agency dress code policy.
Handle difficult situations in discreet manner.
Must be able to handle stress and work well under pressure.
Must be able to problem solve and handle crises.

Nice To Haves

Experience serving homeless, victims of domestic violence and/or substance abuse population is preferred.
Knowledge of/facility with Homeless Management Information System (HMIS) strongly preferred.

Responsibilities

Complete all client related forms (intake, departure, referrals, daily activity, medication log, etc.).
Effectively communicate to all staff through communication log book and/or email.
Maintain a daily detailed and thorough tracking of shift activities through communication log.
Perform daily tracking of client/family activities.
Conduct groups, activities, and life-skills training with participants.
Distribute toiletries and supplies to participants.
Maintain an updated bed count and shelter night count (bed sheet and board).
Maintain sign-in sheets for visitors and participants
Develop and monitor chore list activities.
Monitor participants’ meal times and snacks.
Perform clerical duties (answer incoming calls, answer door, filing, making copies, etc).
Distribute and tally resident satisfaction surveys.
Complete turn away reports on a daily basis.
Cook for participants when necessary.
Clean rooms and or facility when necessary (washing house linen, cleaning room, cleaning out closets etc).
Perform routine room and house checks.
Perform random room inspections.
Perform a routine but thorough bag check when participants enter the facility.
Accompany participants on outings.
Participate in House Meetings.
Organize donation room.
Prepare rooms for move-in.
Ensures proper room condition upon move-outs.
Supervise and document participants in the self-administration of prescribed medication and treatments.
Monitor participants’ activity throughout the facility.
Drive company van when needed.
Conduct fire drills.
Submit desired time off (vacation, sick, or personal days) within the correct time span through agency’s HRB database.
Work flexible shifts. Night and weekend hours may be required.
Be available to work all holidays.
Assist in ensuring facility coverage.
Perform mandated reports for DCFS if necessary.
Respond per established procedures to all emergency situations including medical, behavioral, fire, severe weather, and other hazards.
Attend professional workshops and seminars to enhance skills.
Attend all program meetings as scheduled.
Perform other duties as required or assigned by Program Director.
Perform wake-up call for participants (1st Shift).
Monitor morning chores (1st Shift).
Monitor breakfast, lunch, and snacks (1st Shift).
Participate and monitor the Chicago Children Nutrition Program (1st Shift).
Order household and office supplies (1st Shift).
Fax turn away sheet when necessary (1st Shift).
Create and/or update meal count sheets for follow day (1st Shift).
Maintain and update participants’ income and case manager’s load list (1st Shift).
Create and/or update bed count sheet (2nd Shift).
Monitor dinner and snacks (2nd Shift).
Monitor evening chores (2nd Shift).
Shutdown house and secure building for shift change (2nd Shift).
Distribute bed sheet for participants to sign (2nd Shift).
File and replace all daily documents (3rd Shift).
Wash linen (3rd Shift).
Create intake binders (3rd Shift).