Direct Care

Western MA•Chicopee, MA

About The Position

As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s Integrated Community Living (ICL) department. You may travel to different program locations based on staffing needs, providing consistent support across the department. You will help individuals with intellectual and developmental disabilities or autism build independence, pursue personal goals, and engage in their communities while promoting dignity and choice. ICL supports individuals in living independently and meaningfully in their communities. In partnership with the Department of Developmental Services, it provides person-centered residential and outreach services throughout Western Massachusetts. Services include supported and shared living, emergency respite, and privately funded care. The position offers open first-, second-, or third-shift opportunities, part-time or full-time, at a pay range of $19–$21 per hour.

Requirements

Valid driver’s license and acceptable driving record.
Strong communication, organizational, and computer skills.
Adaptability to participants’ changing needs.
Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
Ability to pass and maintain medication administration (MAP), CPR, and First Aid certifications.
Must be at least 18 years old.
High school diploma or GED.
Minimum of six months of relevant experience.

Nice To Haves

College degree in human services or a related field.
Experience working with individuals with mental health conditions, intellectual and developmental disabilities, or autism.

Responsibilities

Provide respectful, person-centered support with daily living activities, personal care, and skill development.
Promote community integration by facilitating access to transportation, social activities, and external resources.
Support participants’ health needs, including medication administration in accordance with MAP standards, appointment scheduling, and monitoring wellbeing.
Assist with financial skills and money management, and accurately document expenditures.
Respond to emergencies and crisis situations according to agency protocols and communicate with supervisors.
Advocate for participants, help them develop self-advocacy skills, and serve as a liaison with families, providers, and community supports.
Contribute to developing and implementing Individual Service Plans (ISPs), and document participant progress and participation.
Maintain timely and accurate daily logs, incident reports, and health records.
Promote safety by following procedures, assisting with emergency drills, and identifying potential hazards.
Collaborate with team members, attend training, maintain certifications, and participate in meetings and supervision.