Residential Support Specialist (Part Time)

Marjaree Mason Center, Inc. • Fresno, CA

13d • $21 - $29 • Onsite

About The Position

The Residential Support Specialist (GRAVE Shift) provides trauma-informed direct services to individuals and families experiencing domestic violence in the Safe House program. The role supports daily program operations, client engagement, and a safe, healthy, clean, and welcoming environment. Duties include responding to helpline calls and crises, conducting assessments and safety planning, assisting with client intake and orientation, maintaining accurate confidential records, coordinating services and referrals, and facilitating skill-building workshops. The position also supports facility upkeep, room preparation, inventory management, and coordination with emergency services and community partners. The Residential Support Specialist works across departments and with external stakeholders while upholding the Marjaree Mason Center’s mission and values.

This is a regular, part-time, non-exempt position located at the Safe House and Transitional Housing in Fresno, California. The schedule is Wednesday and Thursday, 6:30 p.m. to 10:30 p.m., and Friday and Saturday, 11 p.m. to 7:30 a.m., with overtime as needed. The position reports to the Housing Service Manager. Employees must meet the five-year annual DOJ verification authorization requirement and pass drug, background, and tuberculosis testing.

Requirements

• Associate’s degree with some coursework in social work, human services, or victimology is preferred.
• Six months of prior experience conducting crisis response assessments is preferred.
• Experience working with at-risk populations and domestic violence victims is preferred.
• Possess a valid California driver’s license and proof of liability insurance on a personal vehicle.
• Be insurable at all times at the standard rate by the MMC insurance carrier.
• Successfully pass drug, background, and tuberculosis tests.
• Demonstrate a strong interest in and commitment to MMC’s mission and vision, with sensitivity to domestic violence.
• Work sensitively and without discrimination with people of diverse cultures, races and ethnicities, socioeconomic positions, ages, religions, genders, physical or mental challenges, disabilities, and sexual orientations.
• Have knowledge of general office practices, procedures, and terminology, and demonstrate the ability to use current business software applications.
• Be flexible, adaptable, creative, and capable of problem-solving while remaining open to others’ insights.
• Work effectively in a team-oriented environment and collaborate with cross-disciplinary teams and culturally diverse internal and external constituencies.
• Prepare timely, proper, clear, and concise reports, summaries, presentations, correspondence, and other documentation.
• Communicate effectively, clearly, and concisely in spoken and written English.
• Remain calm and supportive during psychological emergencies and crises when provided with appropriate supervision and direction.
• Receive and use constructive feedback regarding performance, presentation, and relationships with others.

Nice To Haves

• Bilingual ability in Hmong, Spanish, or Punjabi.
• Associate’s degree coursework in social work, human services, or victimology.
• Six months of experience conducting crisis response assessments.
• Experience working with at-risk populations and domestic violence victims.

Responsibilities

• Provide confidential direct services and daily supportive interactions, and help maintain a safe, healthy, and clean environment for Safe House clients.
• Complete client onboarding, intake, orientation, data entry, and creation and maintenance of client files in organization software.
• Respond to confidential hotline calls with crisis intervention, safety planning, and supportive services; connect callers to appropriate care when services are outside MMC.
• Conduct drop-in crisis assessments, determine service needs, and connect individuals with appropriate internal or external resources.
• Communicate and collaborate with Case Management and other internal departments, relaying client needs and concerns promptly.
• Make informed decisions about client entry into the Emergency Safe House based on immediate safety needs.
• Explain Safe House services, groups, classes, and resources, and provide referrals as needed.
• Support daily activities, including room clearing, cleaning and preparation, special events, donation organization, and meal preparation and distribution.
• Monitor facility cameras and respond to access gates to help ensure client safety.
• Conduct regular facility rounds, support upkeep and safety, and submit work orders for repairs as needed or directed.
• Manage Safe House supplies, household items, and the client clothing closet; maintain stock levels and organize and track donations.
• Follow security procedures during emergencies, de-escalate potential or actual conflicts, complete incident reports, and notify the appropriate Manager or Director according to policy.
• Maintain positive community relationships with law enforcement and community organizations, and submit referrals based on client needs.
• Stay current on safety planning, community resources, technology, domestic violence dynamics, and domestic violence education; participate in relevant training and professional development.
• Maintain accurate client records and service documentation in accordance with agency and grant requirements, and provide reports to community partners as required.
• Document helpline calls and crisis assessments, and enroll individuals and families in the client data system.
• Collect program data, including attendance, safety, and survey information; assess program effectiveness and recommend improvements based on feedback and data analysis.
• Coordinate resources with other departments and programs and provide program support to other departments as needed.
• Model and support cross-departmental collaboration, trauma-informed practices, resiliency-building, and commitment to diversity and inclusion.
• Follow organizational and program policies and procedures.
• Provide regular communication and written program updates to the manager about activities, outcomes, and community engagement.
• Attend department and agency-wide meetings as required.
• Complete other duties as assigned.

Benefits

• Medical coverage for employees at $60 per month, with dependent coverage available at an additional prorated cost and Kaiser, Anthem Blue Cross, and Community Health Care options.
• Employer-paid dental and vision coverage.
• 11 paid holidays.
• PTO accrual of up to 11 paid days annually.
• California Paid Sick Leave and additional sick leave accrual.
• 403(b) plan with company match.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree