2nd Shift Direct Care

Western MA•Longmeadow, MA

About The Position

As a Residential Support Specialist, you will provide a supportive and safe environment in community residential settings within MHA’s Integrated Community Living (ICL) department. The role involves traveling to different program locations based on staffing needs and providing consistent support across the department. You will help foster growth, independence, and community engagement for individuals with intellectual and developmental disabilities or autism. Support includes assistance with daily living activities and personal goals, and helping participants take part in their communities while promoting dignity, choice, and independence. The ICL program supports people with developmental disabilities and brain injuries in living independently and meaningfully in the community. In partnership with the Department of Developmental Services, ICL provides person-centered residential and outreach services across Western Massachusetts. Services range from supported and shared living to emergency respite and privately funded care.

Requirements

Valid driver’s license and an acceptable driving record.
Adaptability to participants’ changing needs.
Ability to provide personal care, including assistance with bathing, dressing, grooming, toileting, and mobility.
Ability to pass and maintain certifications in medication administration (MAP), CPR, and First Aid.
Must be at least 18 years old.
High school diploma or GED required.
Minimum of six months of relevant experience.

Nice To Haves

College degree in human services or a related field.
Experience working with individuals with mental health conditions, intellectual and developmental disabilities, or autism.

Responsibilities

Provide respectful, person-centered support with daily living activities, personal care, and skill development.
Promote community integration by facilitating access to transportation, social activities, and external resources.
Support participants’ health needs, including medication administration under MAP standards, appointment scheduling, and monitoring overall wellbeing.
Assist with financial skills and money management, and maintain accurate documentation of expenditures.
Respond to emergencies and crisis situations according to agency protocols and communicate with supervisors.
Advocate for participants, help them build self-advocacy skills, and serve as a liaison with families, providers, and community supports.
Contribute to developing and implementing Individual Service Plans (ISPs), and document progress and participation.
Maintain accurate and timely daily logs, incident reports, and health records.
Promote a safe environment by following safety procedures, assisting with emergency drills, and identifying potential hazards.
Collaborate with team members, attend training, maintain MAP, CPR, and First Aid certifications, and participate in meetings and supervision.