Residential Solar Field Service Technician

Exact Solar•Newtown Township, PA

61d•$23 - $40•Onsite

About The Position

Exact Solar is seeking a Residential Solar Field Service Technician to join their dedicated residential service team. This role involves troubleshooting, diagnosing, repairing, and maintaining residential solar and battery systems for existing customers. The ideal candidate will possess strong technical troubleshooting skills, professionalism, and excellent communication abilities, with a genuine desire to solve customer problems. This position focuses on service and troubleshooting rather than new installations, requiring travel to customer homes to investigate system performance, diagnose issues, perform repairs, and ensure systems operate correctly.

Requirements

Enjoys figuring things out.
Methodically troubleshoot a system.
Understand monitoring data.
Evaluate electrical conditions in the field.
Determine the actual source of a problem.
Valid driver's license and safe driving record.
Ability to work independently in the field while knowing when to involve additional technical resources.
Professional and courteous.
Patient when explaining technical issues.
Comfortable communicating directly with homeowners.
Dependable and organized.
Respectful of customers' homes and property.
Focused on finding solutions rather than simply identifying problems.

Nice To Haves

Previous residential solar installation, service, or maintenance experience.
Strong electrical troubleshooting and diagnostic skills.
Familiarity with residential electrical systems and equipment.
Experience with solar inverters, microinverters, monitoring systems, and communications equipment.
Experience with Enphase, SolarEdge, or similar residential solar platforms is highly desirable.
Battery-storage experience is a plus.
Ability to safely work on residential roofs and use ladders.
Comfortable using digital monitoring platforms, mobile applications, and field-service software.
Strong attention to detail and ability to document diagnostic work clearly.
Electrical licensing or advanced electrical experience is a plus but is not necessarily required for the right candidate with strong solar troubleshooting experience.

Responsibilities

Perform residential solar photovoltaic system service, maintenance, troubleshooting, and repair.
Diagnose solar production and system performance issues.
Troubleshoot electrical, communications, monitoring, inverter, microinverter, and related equipment problems.
Identify failed components and determine appropriate corrective actions.
Replace or repair solar equipment including inverters, microinverters, optimizers, monitoring equipment, electrical components, wiring, breakers, disconnects, and other system components.
Support manufacturer warranty claims and equipment replacement processes.
Troubleshoot residential battery and energy-storage systems where applicable.
Communicate with customers regarding the issue identified, work performed, and any required follow-up.
Document service visits thoroughly, including diagnostic findings, photographs, equipment information, and completed repairs.
Coordinate with Exact Solar's office, operations, and technical teams when additional support or follow-up work is required.
Review system monitoring portals remotely and in the field as part of the diagnostic process.
Safely access residential roofs and rooftop solar arrays when required.
Perform system inspections and preventative maintenance.
Correct workmanship or installation issues when identified.
Maintain an organized service vehicle and appropriate tools, materials, and replacement equipment.
Follow Exact Solar safety procedures and applicable electrical, building, and manufacturer requirements.
Represent Exact Solar professionally in customers' homes and throughout the community.