Residential Services Staff (Weekends Only)

Path of Life Ministries•Riverside, CA

1d•$23 - $24•Onsite

About The Position

Residential Services Staff support guests and colleagues and help maintain daily activities and services at Path of Life Ministries sites. The role includes monitoring assigned premises, assisting with food service, reporting on site conditions, helping with maintenance and janitorial work, promoting a safe and positive program atmosphere, supporting guest relations, and assisting visitors and volunteers. Staff work closely with supervisors on emergency decisions and may provide direction to subordinate interns as directed by supervisors, following the organization's policies, procedures, principles, and values. The position also involves guest intakes and security screening, responding to guest requests and grievances, completing compliance reports and data-entry procedures, documenting visitor information, volunteer hours, and donations, and carrying out other operational duties as assigned. Staff must maintain shelter coverage, communicate their location to colleagues when leaving program areas, respond to communications, and attend relevant meetings.

Requirements

Verify eligibility for employment.
Successfully complete a background screening.
Must have or obtain a Riverside County Food Handlers Card.
Must have or obtain slip-resistant shoes.
Must be able to work assigned weekends and holidays.
Flexibility and adaptability to changing schedules and operational needs.
Ability to stand for long periods.
Ability to carry or lift up to 50 pounds.
Ability to bend down and lift occasionally.
Ability to participate in shelter cleaning, inventory stocking, and food service.
Ability to work with exposure to some unavoidable communal-living illnesses.

Nice To Haves

Knowledge of Housing-First Principles.
Knowledge of shelter diversion.
Knowledge of trauma-informed care.
Customer service skills.
Knowledge of motivational interviewing.
Knowledge of ethics, professionalism, and boundaries.
Computer literacy.
CPR certification preferred.

Responsibilities

Maintain the quality of daily activities and services at the assigned job site.
Interact with guests, staff, volunteers, and visitors according to Path of Life Ministries policies and standards.
Report service-quality observations, operational concerns, incidents, and concerns about subordinate interns to the supervisor.
Monitor shelter guests in the building and on the property to support their safety and compliance with shelter agreement standards.
Monitor and assist subordinate interns with daily shelter functions as directed by supervisors.
Help prepare meals and assist guests and volunteers to maintain quality food service.
Report site concerns, repair needs, improvement recommendations, and supply needs; work with the supervisor to address maintenance and repair issues.
Perform janitorial duties and maintain facility cleanliness, order, and hygiene.
Help create a safe, encouraging, and positive atmosphere and report safety concerns promptly.
Process guest intakes, including security screening and paperwork for returning and emergency guests.
Provide customer service and assist guests with food service, cleanup, linen distribution, hygiene needs, and other requests.
Provide grievance forms and complete compliance reports as required by policy.
Document volunteer hours, visitor information, and donations according to policy and procedure; assist and direct volunteers as needed.
Ensure dorm areas are not left unmonitored for more than 20 minutes while guests are present.
Inform other staff where you will be when leaving the dorm, dining area, or immediate program area.
Answer calls and take phone messages as requested by the supervisor.
Know safety drills and emergency and organizational contact numbers, and provide accurate information about program offerings or refer inquiries to a supervisor.
Respond daily to verbal, memo, and email communications; perform data-entry and sign-in procedures as directed.
Attend meetings related to job responsibilities or as requested by management.
Perform other duties as assigned.