Residential Service Manager (RSM) - Hamlin, NY 14464- Full-time, Days

Lifetime Assistance • Hamlin, NY

2d • Onsite

About The Position

Lifetime Assistance is hiring a Residential Services Manager (RSM) for its Residential Services department in Hamlin, New York. The role supports the agency’s mission to foster independence, dignity, and respect for people with intellectual and developmental disabilities. The manager leads residential staff and operations, promotes person-centered services, and helps ensure the health, safety, rights, preferences, and community participation of the individuals supported. The position reports to the Associate Director - Residential. It is full-time, with the schedule to be determined, and has a starting wage of $31.81–$34.88.

The manager supervises, trains, evaluates, schedules, and supports Direct Support Professionals (DSPs); oversees service plans, records, and regulatory compliance; coordinates health and wellness support; and manages residential site operations. The role also involves on-call responsibilities, emergency and incident response, and communication with families and interdisciplinary partners. The position requires travel among assigned sites, schedule flexibility, and physical assistance as needed, including lifting or moving up to 35 pounds.

Requirements

• Bachelor’s degree in a related field and one year of experience supporting individuals with developmental disabilities; or an associate degree and three years of experience; or a high school diploma or equivalent and five years of experience, including one year in a supervisory role. Exceptional candidates with less experience may be considered.
• Strong supervision, communication, organization, decision-making, and relationship-building skills; ability to manage competing priorities and collaborate across teams.
• Knowledge of OPWDD regulations, person-centered planning, residential documentation, scheduling, and agency communication systems.
• Must meet Lifetime Assistance Vehicle Operator Requirements.
• May be required to meet OPWDD SCIP-R Level II certification standards.
• Ability to travel among assigned sites, work a flexible schedule, and participate in on-call responsibilities.
• Ability to stand, bend, lift, move, and assist individuals as needed, including lifting or moving up to 35 pounds.
• Must successfully complete required background checks and clearances, including SCR, fingerprinting, SEL, and MHL.

Responsibilities

• Supervise, train, evaluate, schedule, and support DSPs; ensure effective onboarding, reliable coverage, accurate timekeeping, and a master schedule posted at least one month in advance.
• Protect the health, safety, rights, and preferences of each individual while promoting independence, meaningful choice, community engagement, and active participation in service planning.
• Ensure Staff Action Plans, Individual Plans of Protection, clinical plans, incident reports, and daily records are implemented and documented accurately and on time.
• Ensure residential services comply with agency policies, OPWDD regulations, and federal and state standards; participate in quality assurance and quality improvement audits and complete corrective actions as needed.
• Coordinate with RNs and staff on medication administration, medical care, special diets, adaptive equipment, food-consistency requirements, and follow-up on medication errors.
• Conduct monthly site inspections, coordinate maintenance and site improvements, oversee personal allowance ledgers, and support sound fiscal practices.
• Participate in the Administrator On-Call rotation, manage emergencies and reportable incidents, assist with intake and discharge, and communicate respectfully with families, Care Coordinators, and interdisciplinary partners.

Benefits

• No-premium health insurance.
• Tuition assistance, scholarships, micro-credential stipends, and SUNY partnerships.
• Paid training, hands-on onboarding, coaching, and ongoing learning.
• Career advancement pathways, leadership training, and coaching support.
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager