Residential Service Manager (RSM) - Hamlin, NY 14464- Full-time, Days

Lifetime Assistance • Hamlin, NY

10d • Onsite

About The Position

Lifetime Assistance – Residential Services Manager (RSM) Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own.

Requirements

• Bachelor’s degree in a related field plus one year of experience supporting individuals with developmental disabilities; OR an associate degree plus three years of experience; OR a high school diploma or equivalent plus five years of experience, including one year in a supervisory role.
• Exceptional candidates with less experience may be considered.
• Strong supervision, communication, organization, decision-making, and relationship-building skills, with the ability to manage competing priorities and collaborate across teams.
• Knowledge of OPWDD regulations, person-centered planning, residential documentation, scheduling, and agency communication systems.
• Must meet Lifetime Assistance Vehicle Operator Requirements and may be required to meet OPWDD SCIP-R Level II certification standards.
• Ability to travel among assigned sites, work a flexible schedule, participate in on-call responsibilities, and stand, bend, lift, move, and assist individuals as needed, including lifting or moving up to 35 pounds.
• Must successfully complete all required background checks and clearances, including SCR, fingerprinting, SEL, and MHL.

Responsibilities

• Supervise, train, evaluate, schedule, and support DSPs while ensuring effective onboarding, reliable coverage, accurate timekeeping, and a posted master schedule at least one month in advance.
• Protect the health, safety, rights, and preferences of each individual while promoting independence, meaningful choice, community engagement, and active participation in service planning.
• Ensure Staff Action Plans, Individual Plans of Protection, clinical plans, incident reports, and daily records are implemented and documented accurately and on time.
• Ensure residential services meet agency policies, OPWDD regulations, and federal and state standards; participate in QA/QI audits and complete corrective actions as needed.
• Partner with RNs and staff to support medication administration, medical care, special diets, adaptive equipment, food-consistency requirements, and follow-up on medication errors.
• Conduct monthly site inspections, coordinate maintenance needs and site improvements, oversee personal allowance ledgers, and support sound fiscal practices.
• Serve in the Administrator On-Call rotation, manage emergencies and reportable incidents, assist with intake and discharge, and maintain respectful communication with families, Care Coordinators, and interdisciplinary partners.

Benefits

• No-Premium Health Insurance
• Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships.
• Paid Training & Coaching
• Generous paid time off and supportive scheduling.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager