Residential Services Director

Elmcor Youth & Adult Activities Inc•New York, NY

10h•$0 - $94,000

About The Position

The Residential Services Director provides administrative oversight of daily operations and clinical services for a 51-bed residential drug rehabilitation facility and oversees a provisional housing program. The Director develops program activities and services, ensures compliance with OASAS regulations and internal policies and protocols, and leads the transition from OASAS 819 to 820 programming. The role reports to the Clinical Director and directly supervises the Assistant Director, health coordinator/nurse, house operations team, and other clinical and support staff. The Director oversees residential substance abuse services, clinical records, staff scheduling, reporting, budget management, quality assurance, admissions, and coordination with medical, fiscal, aftercare, and external community partners. The position also includes staff orientation, training, performance management, crisis intervention, participation in agency and community activities, and may require evening and weekend work.

Requirements

Master’s degree in social services or a related clinical field; or a bachelor’s degree from an accredited college with a major in counseling, psychology, social work, or a related human services discipline and two years of supervisory experience working with applicable populations with substance abuse/co-occurring disorders; or CASAC and two to three years of relevant supervisory experience.
Computer skills.
Must successfully complete a criminal background check, obtain clearance from the Office of Children and Family Services, and be drug free.

Responsibilities

Ensure compliance with OASAS regulations and program policies related to operations and record management.
Participate in and manage the transition from OASAS 819 to 820 programming.
Implement and ensure compliance with clinical policies, procedures, and protocols.
Oversee Elmcor’s Provisional Housing Program.
Coordinate with the medical team to ensure appropriate medical and mental health care, including medically assisted treatment.
Oversee delivery of residential substance abuse services.
Oversee clinical records management, including treatment plans, counseling and group sessions, admissions, and discharges.
Ensure staff maintain accurate and confidential clinical records that comply with OASAS standards and internal policies.
Conduct regular clinical and administrative staff meetings and participate in treatment team meetings, case reviews, and other meetings.
Provide crisis intervention services.
Lead referrals and admissions for new residents.
Build and maintain collaborative relationships with referral agencies, mental health organizations, and legal-system partners.
Oversee HRA STARS reporting and ensure its accuracy and timeliness; complete monthly HRA STARS attestations.
Coordinate with the fiscal department regarding fees and services.
Coordinate with the Comprehensive Operation Program to facilitate soft transfers to aftercare.
Oversee daily operations of the residential facility.
Participate on the Quality Assurance Team in utilization reviews and incident management and reviews.
Manage participant data, statistics, and tracking for quality improvement and monthly reporting.
Ensure monthly statistics are submitted to OASAS CDS and other required reporting bodies.
Meet with Clinical Directors regarding operations and program management.
Coordinate staff schedules and ensure adequate coverage.
Manage the residential department budget for activities, supplies, and building maintenance.
Participate in leadership team meetings, case conferences, interdepartmental meetings, and staff development trainings.
Assist with organizing and implementing agency-wide events, participate in fundraising activities, and represent Elmcor at community events and public forums.
Supervise the Assistant Director, health coordinator/nurse, house operations team, and clinical and support staff.
Develop and implement formal orientation for newly hired staff and provide ongoing training for clinical staff.
Direct, coordinate, and evaluate the department; carry out supervisory responsibilities including interviewing, hiring, training, assigning and directing work, appraising performance, progressive discipline, addressing grievances, and resolving conflict.
Perform other relevant duties as assigned by Clinical Directors.