NW Residential Services Coordinator - Francis Place (P/T Flex 20 - 37.5 hrs/wk)

CCSWW•Bellingham, WA

6d•$26 - $27•Onsite

About The Position

The Residential Services Coordinator supports daily crisis management, relationships within the residential milieu, and safe, effective building operations at Francis Place, a 24/7 controlled-access permanent/supportive housing project for highly vulnerable adults experiencing chronic homelessness. The coordinator is part of the 24/7 support staff for residents and building operations. This is a part-time flexible position working 20–37.5 hours per week; availability for overnights and weekends is required.

Requirements

Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
Availability to work some evening and weekend shifts; the position also requires availability for overnights and weekends at a 24/7 facility.
Ability to communicate and work effectively with staff from various backgrounds.
Ability to communicate effectively with staff, residents, and community partners.
Ability to learn crisis intervention skills and behavior management.
Reliable transportation and a Washington State Driver’s License or Washington State ID.
Active Food Handlers Permit or ability to obtain one.
Active CPR/First Aid training or ability to obtain it.
Ability to support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
Ability to support and contribute to a creative, collaborative, and respectful environment that promotes teamwork.
Demonstrated attitudes, knowledge, and skills to deliver culturally competent services and work effectively in multicultural situations.
Must complete a criminal history background check prior to employment.

Responsibilities

Interact with residents in Francis Place common areas and model appropriate professional behavior.
Coordinate and facilitate outside services, including contacting providers to schedule, confirm, and manage appointments.
Conduct outreach and engage service-resistant residents using creative, resourceful strategies that build trust and confidence.
Initiate, facilitate, and promote on-site recreational and therapeutic activities.
Keep lobby office functions running efficiently, including checking visitors in and out, answering telephones, and monitoring security systems.
Respond promptly and professionally to neighbor and community concerns, coordinating with the Supervisor and Housing Director as needed.
Maintain safety and security by monitoring general access areas and enforcing building rules, including rules for the street front.
Respond to emergencies and take required action, including contacting emergency response systems and conducting resident welfare checks when needed.
Accurately record significant resident and building-operation events in the daily log; read logs at shift entry, pass on necessary information during shift overlap, and elevate issues to the Supervisor as appropriate.
Respond to resident complaints involving other residents and coordinate with the Supervisor, Building Manager, and/or community partners as needed.
Assess resident requests related to maintenance, lease issues, and rent payments to determine appropriate assistance or referral to CHS building staff or other services.
Participate in weekly staff meetings, including meetings with internal CCS programs, CHS staff as needed, and community partners.
Attend required or needed training.
Provide transportation to residents as needed or requested.
Perform other work-related duties as assigned.