On-Call Residential Services Coordinator

LIFEMOVES•San Jose, CA

9d•$21 - $23•Onsite

About The Position

The Julian Street Inn Residential Services Coordinator helps keep the site safe, welcoming, and operating smoothly. Reporting to the Operations & Services Manager or Program Director, the coordinator responds to client needs and urgent situations, supports volunteers, donors, and community visitors, and monitors site safety. The role also supports daily operations such as welcoming clients, preparing rooms, organizing supplies, and maintaining clear written and verbal communication with the team, including when supervisors are offsite. Staff are expected to use a calm, compassionate approach to support clients’ safety and emotional well-being, resolve problems, and build trust as clients work toward goals including permanent housing. The position is onsite and in person. It may include small amounts of travel to trainings and administrative events. New hires must attend a three-day in-person orientation, typically Monday through Wednesday, 8 a.m. to 5 p.m., at the Santa Clara office. Employment is contingent on satisfactory background and DMV record checks, a valid California driver’s license, reliable transportation, current vehicle insurance, and proof of a clear TB test dated within 60 days of hire. The role has no supervisory responsibilities.

Requirements

High school diploma or GED, or at least two years of directly related experience in homelessness or human services, which may include peer advocacy, community outreach, or support roles.
Ability and willingness to work with people from all backgrounds with care, respect, and empathy, and commitment to learning about diversity, equity, inclusion, and belonging.
Ability to welcome people with kindness, respect, and a non-judgmental approach.
Ability to manage stress and emotions professionally and remain calm and supportive under pressure.
Understanding and practice of de-escalation techniques.
Openness to feedback and continuous learning, including learning about trauma-informed care, crisis support, and harm reduction.
Ability to work independently and collaboratively, follow directions, communicate clearly, and seek help or clarification when needed.
Ability to maintain clear, unbiased, and professional documentation and communication.
Organizational skills, attention to detail, initiative, and ability to prioritize and take responsibility for tasks.
Comfort using basic technology, including phone and messaging systems, email, Microsoft Word, Excel, and databases.
Mandatory attendance at a three-day in-person new-hire orientation in Santa Clara, typically Monday through Wednesday, 8 a.m. to 5 p.m.
Satisfactory background check and DMV Motor Vehicle Record Check.
Valid California driver’s license, reliable transportation, and current vehicle insurance.
Proof of a clear TB test dated within 60 days of hire.
Ability to perform duties that may involve sitting, standing, walking, climbing stairs, reaching, reading, using computers or other equipment, communicating and exchanging information, and lifting or moving up to 25 pounds.

Responsibilities

Provide calm, supportive crisis response and connect clients to appropriate resources when needed.
Respond to the needs and questions of clients, volunteers, donors, and visitors with radical hospitality, professionalism, and compassion.
Conduct regular site rounds and observe security cameras to maintain a clean, safe, and welcoming environment.
Promptly report maintenance or pest control needs and support pest prevention through cleanliness, proper food-waste disposal, and preparation of rooms or belongings for professional treatments.
Manage facility meals, supplies, and donations, including inventory and organized storage.
Conduct welcomes, move-ins, completions, and move-outs; maintain accurate documentation; and support transitions by cleaning rooms, bagging belongings, and preparing spaces as needed.
Create reports and shift logs, participate in meetings, and engage in continuous training.
Maintain confidentiality, professional boundaries, and ethical conduct while fostering a supportive environment.
Complete required training by assigned deadlines, participate actively, and apply training to daily work.
Perform other duties assigned by a supervisor to ensure effective program operations.