Residential Serviceman - Electrical Journeyman

Baker Electric•Des Moines, IA

4d•Onsite

About The Position

Baker Electric is hiring a full-time Residential Serviceman to provide short-order service and warranty work for residential homes. The role focuses on customer satisfaction and requires working directly with customers to understand expectations and confirm satisfaction. The position is based in Des Moines, Iowa, and requires willingness to join IBEW Local Union 347. The Residential Serviceman works with dispatch and customers to scope and schedule jobs, travels to project sites, troubleshoots electrical systems, and installs, repairs, maintains, and tests residential electrical systems in support of the company’s safety and operational objectives. The employee coordinates job completion with customers and provides billing details and invoices to customers and the Residential Project Manager Assistant. The position reports to the Residential Division Manager. It is classified as full-time, non-exempt, and union. Work takes place at jobsites, which may include outdoor, elevated, precarious, or confined areas and exposure to weather, dust, electrical hazards, vibration, and moderate-to-loud noise. The job involves physical activity such as climbing, working from ladders, prolonged standing, and bending, kneeling, crouching, or crawling.

Requirements

High school diploma or GED.
Completion of a DOL/BAT apprenticeship program.
Ability to pass a background check.
Valid driver license.
Ability to work independently, schedule work, and prioritize jobs.
Effective communication skills.
Ability to troubleshoot and provide accurate work.
Ability to install power systems, including lighting, fire protection, security, and data systems.
Ability to build and install control panels and maintain systems.
Experience finding and repairing faults in electrical apparatus and circuits.
Ability to verify installation compliance and functionality.
Ability to manage material estimates.
Ability to navigate jobsite locations autonomously.
Willingness to join IBEW Local Union 347.
Ability to perform the physical demands of the job, including climbing, working from ladders, prolonged standing, and stooping, kneeling, crouching, or crawling.

Nice To Haves

Five or more years of related experience.
Licensed electrician preferred.

Responsibilities

Work with dispatch and customers to determine project scope and schedule jobs.
Travel to project sites to resolve issues or better understand projects and installation-related problems.
Troubleshoot electrical equipment and systems and determine needs and materials with the team.
Schedule jobs based on materials, job lists, and customer expectations.
Install, repair, maintain, and test residential electrical systems in support of safety and operational objectives.
Coordinate with customers at job completion to verify the work performed.
Provide billing details and invoices to customers and the Residential Project Manager Assistant.
Maintain confidentiality of work and Baker Electric project information.
Escalate critical or sensitive issues to Project Managers or company leaders and recommend resolutions.
Perform other related duties as assigned.