Residential Service Plumber

Hope Plumbing, Heating & Cooling•Indianapolis, IN

8d•Hybrid

About The Position

Hope Plumbing, Heating & Cooling is seeking a skilled Residential Service Plumber to join their team in Indianapolis. This role involves more than just repairs; Service Plumbers educate customers, conduct system evaluations, and identify opportunities to enhance safety, efficiency, and home performance. The company emphasizes a value-based approach, focusing on customer trust and enabling plumbers to maximize their earning potential and build rewarding careers. As part of a sales-driven, service-focused organization, you'll benefit from ongoing training, career development, and advancement opportunities.

Requirements

Three (3)+ Years of residential plumbing service experience.
Knowledgeable of local plumbing codes and ability to make on-the-job applications.
Develop proven track record in soldering, fixture installation, leak detection and repair.
Continued education and training.
Clean, safe driving record.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
High integrity with advanced social skills and ability to make solid connections.
Strong desire to be a better technician tomorrow than you are today.
Competitive individual contributor who also loves to win as a team.

Responsibilities

Understand the plumbing system in order to accurately troubleshoot and diagnose plumbing issues.
Physically capable of going through crawlspaces and attics when necessary.
Know how to educate customers and provide detailed option sheets with the right products and services.
Educate and assist customers in choosing the best finance options and maintenance plans.
Ability to make repairs and properly test for functionality and leaks.
Understand service criteria and hold yourself accountable for exceeding revenue goals.
Show yourself as professional and knowledgeable to win new referrals and repeat business.
Work alongside customer service and dispatch to ensure overall success of the business.
Maintain a clean, organized job site and well inventoried truck.
Participate actively in all training exercises, morning meetings and retreats.
Train and mentor apprentices to ensure quick, accurate repairs and installations.
Be accurate and timely with invoices, timecards, curbside feedback and option sheets.