Residential Sales Consultant l

Service Experts Heating & Air Conditioning•Grand Island, NE

11d•Onsite

About The Position

The Residential Sales Consultant I applies general knowledge while developing sales skills through structured outside-sales assignments. The role follows common practices and procedures to meet deadlines and achieve goals, with direction and guidance from others. The consultant presents residential HVAC and water-heater options to new and existing customers, using a consultative approach to support customer retention and satisfaction. The position develops prospective-customer and referral relationships, initiates calls to generate sales, and works with onsite technical team members to deliver a high-quality customer experience. The consultant also stays informed about industry trends, service methods, systems, and technology available in the market and within the business. The role requires customer-focused sales and business-development ability, effective communication and negotiation skills, and the ability to understand customer concerns and turn them into business solutions. Consultants must hold a valid driver’s license with an acceptable driving record, maintain reliable attendance, and be available for flexible hours and on-call shifts as needed. The work can require climbing ladders or attic stairs and maneuvering through attics, basements, and crawl spaces to access HVAC equipment, assess customer needs, and take measurements. Service Experts offers competitive pay with incentive opportunities, paid time off and company holidays, insurance and retirement benefits, supplemental benefit programs, training, and career-development opportunities. The employer is an equal opportunity employer and provides reasonable accommodations for applicants with disabilities.

Requirements

At least a high school degree or GED.
Prior sales experience; direct-to-consumer sales experience is preferred.
Strong selling and business-development skills.
Ability to communicate concepts effectively to a variety of audiences.
Demonstrated commitment to high-quality, customer-focused service.
Excellent interpersonal skills and ability to understand customer concerns and translate them into business solutions.
Valid driver’s license with an acceptable driving record.
Ability to consistently demonstrate a positive attendance record.
Availability to work flexible hours and on-call shifts as needed.
Ability to climb ladders and/or attic stairs and maneuver in attics, basements, and crawl spaces to access HVAC units and take measurements.

Nice To Haves

Bachelor’s degree or related professional sales certifications.
Experience selling directly to consumers.

Responsibilities

Present residential HVAC and water-heater comfort options, products, and services to new and established customers.
Use a consultative sales approach to support customer retention and satisfaction.
Build relationships with prospective customers and referral sources, and initiate calls to generate sales.
Collaborate onsite with technical team members to promote and ensure customer satisfaction.
Stay up to date on industry trends, service methods, systems, and technology available in the market and business.
Assess customer requirements and take measurements by accessing HVAC units in attics, basements, and crawl spaces.