Residential Real Estate Mortgage Specialist, SAFE Act Loan Officer – Director

Citi • New York, NY

6d • $170,000 - $300,000

About The Position

The Residential Real Estate Mortgage Specialist Team Leader SAFE Act Loan Officer manages multiple teams of mortgage specialists and is accountable for executing the function's strategy, results, budget, planning, and policy formulation. The position contributes to future strategy and works as an integral member of the functional leadership team. It requires an understanding of the mortgage industry, competitors, the function's strategic direction, and related areas of expertise. The role involves internal communication and negotiation, sometimes at a senior level, and may include external communication and negotiation. It has full people-management responsibilities, including performance evaluations, compensation, hiring, disciplinary actions, terminations, and budget approval.

The Team Leader recruits, trains, manages, and coaches Private Banking mortgage specialists, who may be located throughout the United States and managed remotely. The role supports regional mortgage sales plans, identifies purchase and refinance opportunities, develops referral sources, maintains business-partner relationships, and helps oversee mortgage transactions from inquiry through closing. The Team Leader also handles escalations, participates in deal teams, leads the assigned portion of the mortgage process, and is responsible for personal applications and closings. The position requires sound risk assessment and compliance practices, effective supervision, and accountability for ethical conduct and control issues.

Requirements

• 15 or more years of experience.
• Residential real estate experience managing high-performing sales teams at the regional level.
• Expert knowledge of the mortgage and residential real estate business.
• Bachelor's or university degree.

Nice To Haves

• Master's degree preferred.

Responsibilities

• Recruit, train, manage, and coach a team of Mortgage Specialists at the Private Banking level.
• Manage Mortgage Specialists who may be based throughout the United States, including through remote management.
• Assist Mortgage Specialists in developing comprehensive mortgage sales plans aligned with the assigned region's target market and goals.
• Identify potential purchase and refinance clients within assigned bases and work with Private Bankers, list analyses, and referral points to develop contact plans.
• Work with the RRE MS Head to create sales plans that develop referral sources and deepen existing relationships.
• Serve as a key relationship manager and resource for fostering and maintaining business-partner relationships.
• Manage escalations and issues in product and pricing, administrative, and disciplinary areas.
• Participate and contribute effectively as part of deal teams.
• Lead and coordinate the assigned portion of the mortgage process.
• Handle personal applications and closings.
• Assess risk in business decisions and safeguard the firm's reputation, clients, and assets.
• Drive compliance with applicable laws, rules, regulations, and policies; apply sound ethical judgment; and escalate, manage, and report control issues transparently.
• Supervise others' activities effectively and create accountability for failure to maintain required standards.
• Manage multiple teams, including people, budgets, planning, performance evaluations, compensation, hiring, disciplinary actions, and terminations, and approve budgets.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Director