Residential Property Manager

Avenue Living Residential • Edmonton, AB

4d • Onsite

About The Position

Avenue Living Communities is Western Canada's fastest-growing private rental properties operator, with an expanding presence in Alberta, Saskatchewan, and Manitoba. Communities is in our name because we believe in bringing people together and building relationships, we are proud of every day. Our core values guide our actions, and our people bring our mission to life. We are committed to providing safe and welcoming accommodations while being responsive to our resident’s needs with efficient execution. Our operations teams work together to deliver both quality and value to our residents as we pride ourselves in creating communities that are safe and comfortable place to call home. At Avenue Living Communities, we ensure our team members are provided with a place to develop careers that are challenging and rewarding so everyone can realize their full potential. We know our people are our biggest brand ambassadors and create our culture. We believe when we take care of our team members, they can then extend that Duty of Care to our residents and business partners. We look for team members who are collaborative, creative, and In It Together. Individuals who are accountable, consistent, resourceful, and responsive. Those who can take initiative, seek feedback and demonstrate grit in overcoming challenges and adapting to change. If you are wondering if the grass is greener here at Avenue Living Communities, you can take comfort in knowing that through our common purpose we build relationships we are proud of every day. By focusing on leadership excellence, employee engagement, and quality service-combined with a continuous improvement mindset, we give you the green light to create meaningful connections and memorable experiences. Fostering a positive environment where people feel energized and empowered to have sustainable results. In addition to our team members, we also want our planet to thrive. Avenue Living Communities is committed to a green future by enhancing our properties with features such as environmentally friendly water management procedures, improved heating and cooling systems, solar panels, and upgraded air filtration technology.

Requirements

• Minimum 5 years of experience in a leadership role.
• Ability to work outside of normal business hours and be part of the On Call Rotation.
• Must possess a valid driver's license and access to a reliable vehicle.
• Must have a clean driver’s abstract.
• Must complete & pass a criminal record check.

Nice To Haves

• Certified property manager or accredited residential/commercial manager preferred.

Responsibilities

• Provide leadership and coaching to a team of assistant property managers, maintenance associates, and where applicable administrative staff.
• Oversee and participate in the full leasing process by ensuring all calendars are effectively managed and that all leads, showings, applications, and leases are followed up on and actioned in a timely manner.
• Oversee and participate with all renewal activities by ensuring eligible residents receive renewal offers 90 days in advance, renewals are actively followed up on to ensure they are signed 30 days in advance of lease expiry, and that all renewal documentation is uploaded, revised, and accurate.
• Lead and conduct all collection efforts by ensuring residents are notified of any payment issues, notice documents are promptly served, residents are consistently followed up on, and payment issues are resolved as quickly as possible.
• Maintain portfolio inventory levels to ensure availability of all suite types by conducting suite assessments in advance of move-outs, planning and submitting approval requests for suite turns, issuing purchase orders to vendors and/or work orders to maintenance associates, following up after the work is complete to ensure quality standards are met, and completing all documentation and Yardi entries to ensure all stages of the suite turn life cycle are current and up to date.
• Ensure all maintenance and repairs are conducted in a safe, timely, and cost-efficient manner by actively reviewing all resident inquiries and work order reports, scheduling repairs with maintenance associates and/or vendors, issuing purchase orders as required, following up after the work is complete to ensure quality standards are met, and completing all documentation and Yardi entries to ensure all stages of the work order life cycle are current and up to date.
• Develop sound relationships across the organization and with external vendors by being communicative, participating in meetings, completing assigned actions and following up as required to ensure actions assigned are completed.
• Maintain properties by investigating and resolving resident complaints, enforcing rules of occupancy, and by regularly inspecting buildings and vacant units.
• Oversee and participate with move-in inspections with resident(s) and ensure all required documentation is uploaded to Yardi within 24 hours.
• Lead and conduct all move-out inspections with resident(s) and ensure all required documentation is uploaded to Yardi within 24 hours.
• Identify opportunities for improvements in efficiency, cost-effectiveness, and resident experience in the management of our portfolios, working closely with our financial planning and analysis team.
• Ensure that all operating budgets are maintained and adhered to at a portfolio level, working closely with the Regional Vice President and capital planning team to ensure budgetary compliance.
• Create a best-in-class customer experience by providing prompt and courteous service to prospective and current residents.
• Lead community engagement through building relationships among local businesses, schools and community groups and developing ways to best market these communities.
• Other duties as required.

Benefits

• competitive compensation package
• group benefits plan
• GRSP Matching Program
• discretionary bonus program for select roles
• Employee Referral Program
• generous award and recognition program
• discounted monthly rent in Avenue Living Communities’ properties
• employee discount and savings program through industry partnerships and Perkopolis

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed