Property Manager, Residential

The RMR Group•Charlotte, NC

3d•Onsite

About The Position

Responsible for assisting the Regional Manager in maintaining the physical asset and maximizing the financial returns from that asset in accordance with the owner’s objectives. Directs and coordinates activities involving office staff engaged in showing prospective residents apartments and explaining occupancy terms, renting or leasing apartments, collecting security deposits as required, and completing leasing forms outlining conditions and terms of occupancy while performing the duties below.

Requirements

Bachelor’s degree preferred.
Experience in residential real estate.
Three to five years related experience as an on-site Assistant Manager.
ARM, CAM, or RAM certification preferred.
Real Estate license may be required in some states.
Experience in preparing budgets and staff management.
Excellent people skills.
Excellent client service orientation.
Exceptional organizational skills.
Ability to work in a fast-paced, collaborative and results driven environment.
Must be a strong team player with good communication skills and ability to solve problems, manage time, and set priorities.
Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
Strong profieciency with computer software including MS Word, MS Excel, MS Outlook, YARDI®, or other property management software.
Basic understanding of Landlord/Tenant laws and application, familiarity with NAA Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
4 year degree from College or University preferred.
Three to five years related experience as an on-site Assistant Manager.
ARM, CAM, or RAM certification preferred.
Must have a valid driver’s license.

Nice To Haves

ARM, CAM, or RAM certification preferred.
Real Estate license may be required in some states.
Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
4 year degree from College or University preferred.

Responsibilities

Assists Regional Manager and supervisors with special projects and administrative tasks.
Ensures staff compliance with company policies and procedures.
Initiates preparation of weekly and monthly reports, regular market surveys, and advertising and marketing programs.
Reviews and approves all rental applications and lease forms for accuracy and compliance with resident policy.
Makes recommendations to improve marketing and leasing programs.
Confirms all market ready apartments are updated in property computer program.
Possesses full knowledge of the surrounding real estate market and the position the community plays in the market.
Responsible for all property cash management functions consisting of accounts receivable, accounts payable, and cash receipts(including rent collections and daily deposits).
Responsible for maintaining an accurate inventory of tangible assets and assists in preparation of annual budget.
Analyzes budget variances and submits written findings to Regional Manager along with monthly owner reports.
Analyzes weekly activity and submits Monday report to Regional Property Manager by 10am Monday morning.
Ensures all property reports are completed and submitted in a timely manner.
Implements rent collection programs in legal compliance.
Maintains good relations with residents through quality customer service and consistent application of company policies and regulations.
Keeps documentation of all resident correspondence in resident files and communicates and documents any property or resident related problem and suggested resolution to the Regional Manager.
Handles property emergencies.
Supervises property associates, to include work schedules.
Supervises work performed by contractors, possibly second level approval required.