Residential Program Manager

KenCrest•Point Pleasant, WV

3d•Onsite

About The Position

Make a real impact every day. We’re looking for a hands-on, people-focused Residential Program Manager to lead and support our community homes. In this role, you’ll be responsible for overall house operations, including budgeting, hiring and supervising staff, and creating a safe, supportive environment where each resident can thrive. You’ll help ensure each home reflects the needs, preferences, and individuality of the people who live there, while staying aligned with state and agency guidelines. This role works closely with internal leaders, direct support teams, families, nursing supports, and community partners. This is not a desk-only job, our Program Managers stay connected to the homes, pitch in when needed, and are part of an on-call rotation, stepping in to support when the needs of the homes require it.

Requirements

High school diploma required
3+ years in the IDD field, including 2+ years of leadership experience required
Medication Administration certification required
Strong leadership, organization, and communication skills
Valid and Current driver’s license and acceptable motor vehicle record with a minimum of 2 years driving experience (required)

Nice To Haves

Associate’s preferred

Responsibilities

Oversee daily operations across multiple residential homes to ensure quality care and support
Lead, coach, and support Direct Support Professionals and an Assistant Manager
Be on-call and step in to help in the homes when needed (including emergency coverage)
Ensure the health, safety, and well-being of the individuals we support
Manage staffing, schedules, and coverage to meet each home’s needs
Oversee medical care coordination, appointments, and medication compliance
Monitor budgets, spending, and individuals’ personal funds
Maintain homes, vehicles, and overall property standards
Partner with families, providers, and community resources
Support hiring, training, and performance management of staff