Residential Program Manager

The Arc of Washington County • Hagerstown, MD

1d • Onsite

About The Position

Now Hiring: Residential Program Manager – IDD / Human Services. This is a Full-Time position requiring direct experience supporting individuals with intellectual and developmental disabilities (IDD) and prior leadership experience in a human services setting. The role involves overseeing operations of 4-6 residential homes, supervising and coaching a team of 30-40 Direct Support Professionals (DSPs), promoting a positive team culture, ensuring quality person-centered care, and communicating with families, guardians, and interdisciplinary team members. The position also includes monitoring documentation, compliance, and program performance.

Requirements

• Associate’s degree
• 1+ year of direct experience supporting individuals with intellectual and developmental disabilities (IDD)
• 1+ year of supervisory or management experience in an IDD or human services setting
• 21+ years old
• Valid U.S. driver’s license held for at least 2 years with a good driving record (not including permit time)
• Ability to lift/transfer up to 50 pounds
• Must pass a reading and math assessment and meet all pre-employment requirements, including a background check, drug screen, and physical exam

Nice To Haves

• Bachelor’s in Human Services preferred
• Experience mentoring, coaching, or developing staff

Responsibilities

• Oversee operations of 4–6 residential homes
• Supervise, coach, and support a team of 30–40 Direct Support Professionals (DSPs)
• Promote a positive, inclusive, and accountable team culture
• Ensure individuals receive quality, person-centered care in the home and community
• Communicate with families, guardians, and interdisciplinary team members
• Monitor documentation, compliance, and program performance

Benefits

• Health, dental & supplemental insurance (shared cost)
• Company-paid life insurance & short-term disability
• 403(b) retirement plan with company match
• Paid Time Off + 7 paid holidays
• Professional development & growth opportunities
• Casual dress code, employee appreciation events
• FLS Certification Bonus Program: Front Line Supervisors are eligible to earn a $1,500 certification bonus within their first year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree