Residential Program Manager- IDD Services

ViaQuest • Bethesda, OH

1d

About The Position

ViaQuest Residential Services provides support and services to individuals with developmental disabilities in their homes. The Residential Program Manager helps ensure that individuals receive quality services and are engaged with their communities. The role coordinates services and supports, including medical appointments, household management, behavior management, financial services, and benefits. The manager also supports behavior strategies, collaborates with individuals’ service teams, supervises Direct Support Professionals, monitors staffing coverage, and provides customer service to individuals, families, guardians, county boards, and service-team members. The position pays $50,000 per year, is full-time, and requires on-call availability.

Requirements

• High school diploma or GED and three years of experience in the developmental disabilities field, or a bachelor’s or master’s degree in a related field.
• Strong customer service and communication skills.
• Supervisory or management experience.
• Excellent decision-making and time-management skills.

Responsibilities

• Ensure individuals served receive quality services and are engaged with the community.
• Coordinate and manage services and supports, including medical appointments, household management, behavior management, financial services, and benefits.
• Use behavioral health interventions to improve outcomes for individuals served.
• Assist with developing behavior support strategies, ensure they are implemented, provide training, and assess their effectiveness.
• Collaborate with members of individuals’ service teams to ensure effective communication and customer service.
• Supervise Direct Support Professionals and ensure they are thoroughly trained and provide high-quality services.
• Monitor staffing hours to ensure appropriate services and coverage are in place for all shifts.
• Provide customer service to individuals served, families and guardians, the county board, and service-team members.

Benefits

• Paid training.
• Benefits package for full-time employees, including medical, vision, dental, disability, and life insurance, and a 401(k).
• Employee discount program.
• Paid time off.
• Employee referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED