Residential Program Manager

COMMUNITY SERVICES FOR AUTISTIC ADULTS & CHI•Montgomery Village, MD

84d•$50,000 - $52,000

About The Position

Reporting to the Residential Director, the Residential Program Manager oversees the daily operation of the Residential Supports Program across multiple residences serving children and adults. The role ensures safe, welcoming residential environments; coordinates individual services and programming; supervises and trains residence staff; maintains records and budgets; and supports residents’ personal, medical, behavioral, recreational, and community participation needs. The manager spends 50% of the weekly work schedule at group residences while supervised staff are on shift. The position requires a bachelor’s degree or equivalent in a human services discipline and at least three years of experience working with individuals with autism. QMRP or QDDP certification is a plus, and supervisory experience is highly desirable. The manager must be organized, detail-oriented, professional, calm under stress, able to de-escalate tense situations, and competent with standard business software. Required training includes Behavioral Principles and Strategies Training (BPST) and annual recertification, as well as a driver’s license and defensive driver training. The employee must operate a personal vehicle and CSAAC vehicles as required.

Requirements

Bachelor’s degree or equivalent in a human services discipline, such as Psychology or Social Work.
At least three years of experience working with individuals with autism.
Strong organizational and coordination abilities to manage daily operations across multiple residences.
Detail-oriented, professional demeanor, and ability to remain calm in stressful situations and diffuse potentially tense or volatile situations.
Computer literacy and competency with standard business software, including word processing, spreadsheets, and email.
Completion and demonstration of techniques taught in Behavioral Principles and Strategies Training (BPST), with current required training and annual BPST recertification.
Valid driver’s license and defensive driver training.
Ability to operate a personal vehicle and CSAAC vehicles as required.
Ability to talk, hear, use hands to finger, handle, or feel objects, tools, or controls, and reach with hands and arms.
Close vision.
Ability to effectively complete a non-adverse physical intervention with individuals of varying heights, weights, and physical strength, according to BPST guidelines.

Nice To Haves

Certification as a Qualified Mental Retardation Professional (QMRP) or Qualified Developmental Disabilities Professional (QDDP).
Supervisory experience is highly desirable.

Responsibilities

Oversee the efficient daily operation of multiple residences and ensure residential environments are welcoming, clean, and safe.
Coordinate services with Employment Supports, schools and day programs, service coordinators, and other consultants.
Review Individual Plan and behavioral-program data at least every two weeks and maintain current knowledge of progress for individuals in the manager’s caseload.
Prepare materials for annual individual team meetings and interim meetings as needed.
Assist with staff selection, ensure timely completion of staff training and current certifications and licenses, and address training or certification gaps promptly.
Provide on-site staff supervision and train staff in implementing Individual Plans and behavioral programs; ensure plans are implemented properly and complete progress reports on time.
Spend 50% of the weekly work schedule at group residences while supervised staff are on shift, overseeing staff, programming, house operations, documentation, and reporting.
Maintain files and records, ensure counselors submit required forms, and complete program service and medical service records.
Review house budgets weekly for compliance with spending guidelines and check house funds weekly.
Schedule day-to-day staff coverage and arrange relief staff as needed.
Arrange day-to-day maintenance of group homes as needed.
Implement activity schedules reflecting residents’ personal choices and ensure transportation to and from activities.
Develop, monitor, and update residential schedules reflecting individual needs and interests and applicable CSAAC standards and state regulations.
Help develop goals, Goal Protocols, instructional programs, and behavioral programs with the psychologist or psychology associate.
Ensure staff are available for behavior specialist site visits and participate in visits monthly or more often as needed.
Ensure residents’ hygiene and dress reflect community norms and monitor their money within residences.
Monitor and schedule medical and dental appointments, ensure transportation, and see that other assessments and evaluations identified by the Individual Plan team are completed on time.
Provide crisis intervention in group homes, provide coverage when relief staff is unavailable, and assist staff with conflict resolution and problem-solving.
Encourage and assist parents and family members to participate in residents’ lives; communicate with stakeholders and contact involved family members at least monthly.
Support and document residents’ participation in recreational and community-based activities.
Use the CIMS system to access and communicate by email or messaging and to access and report health information, data, and incidents; use HRMS for Human Resources and accounting duties when requested.
Keep records and individual files at residential sites and in the CSAAC records room current, complete, properly maintained, and compliant with state and organizational requirements.
Complete other duties as assigned.
Maintain current CSAAC- and state-required training and successfully complete annual BPST recertification.
Operate a personal vehicle and CSAAC vehicles as required.