Residential Program Manager, Level 2 (30679)

We Do Life...Together • Naugatuck, CT

4d • $61,000 - $68,000 • Onsite

About The Position

We Do Life…Together (WDLT), a division of ICES, Inc., has been transforming lives in Connecticut since 1998. We support individuals with cognitive disorders, mental illness, and those on the autistic spectrum. Our caring human service professionals focus on the individuals’ personal strengths to make the most of valuable community resources while promoting respect and dignity of all. We serve individuals in private residences, respite facilities, emergency placements, community work sites, training centers, supervised living arrangements, and our own state-licensed group homes. We offer a comprehensive continuum of services, including residential, vocational, clinical, community habilitation, and in-home support, all grounded in person-centered care. Our team works alongside each individual to build real-world independence, from securing meaningful community employment to developing daily living skills and accessing the resources they need to thrive. WDLT collaborates with the Department of Developmental Services, the Department of Mental Health and Addiction Services, and other community partners. When you join WDLT, you are joining a team that believes in doing this work together, for each other and for the people we serve.

Requirements

• DDS Medication Administration Certification (required within first 6 months of employment)
• CPR Certification
• Physical & Psychological Management Training (PMT)
• Human Rights and Abuse/Neglect Training
• Other DDS Mandated Annual Training
• HR-related Training
• Attendance at required leadership meetings, staff meetings, and agency trainings
• A genuine commitment to the dignity, respect, and growth of the individuals you support.
• Strong leadership and managerial skills, with the ability to work independently and as part of a team.
• Ability to work under pressure in a fast-paced environment, with strong prioritization and time management.
• Resourcefulness and problem-solving ability; a self-starter who takes initiative.
• Flexibility and multitasking ability, with a results-oriented, accountable approach.
• Excellent verbal and written communication skills.
• Proven computer and software skills.
• Stand, walk, and sit for extended periods.
• Occasionally lift up to 25 pounds.
• Work outdoors as program activities require.
• An associate degree, or working towards a bachelor's degree.
• Minimum of 2 years' management experience, preferably in the human services field.
• A solid command of Microsoft 365, including Excel, SharePoint, PowerPoint, Word, and Outlook.

Nice To Haves

• Knowledge and understanding of Intellectual Developmental Disabilities, including experience managing individual/agency relationships, regulations, funding guidelines, and program models such as CLAs, CRSs, and IHS, is a plus.
• Experience with Paycom and Therap is a plus.

Responsibilities

• Take full ownership of the daily operations and management of one or more group homes.
• Build and manage staff schedules to maintain 24/7 coverage and required supervision ratios.
• Plan and assign work so your team consistently delivers on individuals' support needs.
• Ensure compliance with all DDS, agency, and regulatory policies and procedures.
• Develop and implement operational procedures that set your program up for success.
• Complete all required documentation accurately and on time.
• Use all company systems and software as required and make sure your team does too.
• Make sure each individual's needs — medical, behavioral, vocational, and beyond — are consistently met in line with their individualized plan.
• Maintain and update individuals' plans as needed, in accordance with state and agency requirements.
• Support individuals with daily living activities and community participation.
• Step in to provide direct care coverage when needed.
• Directly oversee a team of Direct Support Professionals: scheduling, performance management, and development.
• Make sure your team always has the training and certifications they need.
• Lead team meetings and keep everyone equipped with the information they need to do their jobs well.
• Facilitate staff training as needed.
• Build strong working relationships with sister teams and departments across WDLT.
• Keep leadership informed on program performance, wins, and challenges.
• Partner with other leaders to share expertise and insight.
• Identify and contribute to projects that drive long-term excellence and individual growth.
• Build a working knowledge of how every department connects to individual outcomes.
• Take on special projects and assignments as they arise.
• Use technology to its fullest to get the job done.
• Participate in a rotating on-call schedule, responding to on-site emergencies as needed.
• Model a professional, solution-oriented approach in every interaction.
• Other duties as assigned.

Benefits

• Competitive salary that reflects your experience and grows with your performance.
• Clear pathways for advancement, with real opportunity to expand your scope and your team.
• A mission-driven culture where your leadership makes a visible difference every day.
• A collaborative environment that values flexibility, initiative, and genuine care.
• The chance to build broad leadership experience across multiple programs and settings.
• We are proud we pay for experience and performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree