Residential Operations Officer
About The Position
Monson Savings Bank is seeking an experienced, collaborative residential lending professional to oversee the Bank’s residential and consumer loan processing, closing, and operational functions. Reporting to the VP Director of Residential Lending, the Residential Operations Officer leads a team of five and helps ensure lending activities are accurate, efficient, compliant, and aligned with the Bank’s commitment to customers and communities. The role is an exempt, full-time position based at the Loan & Operations Center at 75 Post Office Park, Wilbraham, Massachusetts. Regular in-office presence is required, with potential for a future hybrid or remote work option. The annual salary range is $85,000–$115,000. The preferred applicant is a customer service-oriented manager with extensive knowledge of residential and consumer loan operations and regulations, mortgage products, and Fannie Mae underwriting guidelines. The role requires leadership, coaching, team-building, organizational, problem-solving, communication, and time-management skills, as well as attention to detail and proficiency with Microsoft 365. A bachelor’s degree and at least 5–7 years of related residential and consumer lending management experience are required, or an equivalent combination of education and experience.
Requirements
- Bachelor’s degree and a minimum of 5–7 years of related residential and consumer lending management experience, or an equivalent combination of education and experience.
- Extensive knowledge of residential and consumer loan operations and regulations, mortgage loan products, and Fannie Mae underwriting guidelines.
- Proven interpersonal, leadership, coaching, and team-building skills.
- Exceptional organizational and problem-solving abilities, with keen attention to detail.
- Excellent verbal and written communication skills and ability to interact effectively across all levels of the Bank.
- Proficiency with Windows Microsoft 365 products, including Word, Excel, and Teams.
- Ability to manage and prioritize multiple responsibilities with strong time-management skills.
Responsibilities
- Lead, coach, train, and develop the residential lending operations team.
- Oversee residential and consumer loan processing, closing, documentation, maintenance, and operational workflow.
- Assist with planning, developing, and reviewing written policies and procedures.
- Promote a collaborative environment focused on teamwork, accountability, professional growth, and exceptional customer service.
- Manage department schedules, assignments, training, staff meetings, and performance evaluations.
- Monitor compliance with applicable federal and state regulations, Bank policies, and Fannie Mae guidelines.
- Conduct monthly compliance review audits and address outstanding compliance items.
- Oversee HMDA reporting, monthly compliance reviews, quality control reporting, audit preparation, and responses to audit findings.
- Administer and support lending platforms, including LendingPad POS and LOS.
- Oversee loan modifications, construction loan disbursement approvals, mortgage discharges, and FNMA pricing, contracts, and delivery.
- Analyze processes and recommend technology, workflow, and operational improvements.
Benefits
- Paid time off
- 401(k) with company match
- Insurance benefits, including medical and dental
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What This Job Offers
Job Type
Full-time
Career Level
Manager
