Residential Officer

Hamilton County•Cumberland, IN

12d•Onsite

About The Position

The Residential Officer serves Community Corrections and is responsible for maintaining security and order in the facility. The role performs recurring duties under established department policies and procedures, taking appropriate action in response to situational demands. Work is reviewed primarily for compliance with department policies and procedures. The position involves frequent contact with coworkers, other County departments, residents and their families, law enforcement agencies, the Department of Corrections, and the public. The Residential Officer reports directly to the Residential Officer Team Leader. The position is full-time, non-merit, and non-exempt, with a listed hourly rate of $26.9208. Work hours are assigned. Regular weekend and/or evening work is required; extended or irregular hours and occasional overnight travel for training may also occur. Duties are performed in a facility and may involve exposure to potentially violent or hostile individuals and bloodborne pathogens. Employees must begin the three-shot Hepatitis B vaccination series and associated training within 10 days of initial assignment unless previously vaccinated or temporarily medically declined under the stated procedures.

Requirements

High school diploma or equivalent.
Possess or be able to obtain required training certifications within the department’s specified timeframe, including first responder/CPR, response to resistance, verbal de-escalation, and disease control.
Meet all department hiring and retention requirements, including not posing a direct threat to workplace health and safety.
Working knowledge of and ability to follow and practically apply employer and department practices, procedures, rules, regulations, personnel policies, and work rules, including attendance, safety, drug-free workplace, and personal conduct requirements.
Ability to obey written and oral orders and directives from department superiors and respond appropriately to constructive criticism.
Ability to receive, secure, and account for participants’ money and personal belongings.
Ability to use assigned uniforms and equipment, including a computer, printer, typewriter, calculator, cameras, two-way radio, telephone, surveillance/monitoring cameras, breathalyzer, OC spray, baton, and handcuffs.
Ability to physically perform the essential duties of the position and respond swiftly, rationally, and decisively to potentially violent individuals in precarious situations.
Ability to perform duties despite the stress of potential injury or loss of life to oneself or others.
Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare required forms and reports by department deadlines.
Ability to provide public access to or maintain confidentiality of department information and records according to state requirements.
Ability to communicate pertinent information effectively to coworkers and the public by intercom, radio, telephone, or in person, while being sensitive to professional ethics, gender and cultural diversity, and disabilities.
Ability to recognize antisocial thinking and behaviors and address them promptly, positively, and in a non-threatening manner.
Ability to express empathy regarding participant situations as appropriate.
Ability to work as part of a team and maintain appropriate, respectful relationships with coworkers.
Ability to work on several tasks simultaneously, often under time pressure, and complete assignments amid frequent distractions and interruptions.
Ability to serve the public diplomatically and respectfully, including during occasional encounters with irate or hostile persons.
Ability to regularly work weekends and/or evenings, occasionally work extended and/or irregular hours, and occasionally travel out of town for training, sometimes overnight.
Valid Indiana driver’s license and demonstrated safe driving record.
Employees must begin the three-shot Hepatitis B vaccination series and subsequent training within 10 days of initial assignment, unless previously vaccinated or temporarily medically declined under the specified procedures.

Nice To Haves

Associate’s degree in a criminal justice field; relevant job experience may substitute for the preferred degree.

Responsibilities

Maintain interior facility security by monitoring surveillance cameras, door controls, and visitors; conducting patrols and routine searches of dormitories; and searching participants for contraband.
Maintain accurate accounting of all participants.
Ensure compliance with facility rules and regulations and monitor participant compliance with individual treatment plans; document and report inappropriate behavior to treatment personnel and/or a supervisor as required.
Secure and/or physically restrain violent or uncontrollable participants when situations require it.
Document and log shift activity, including pertinent information for subsequent shifts.
Supervise and distribute meals, and supervise work details and other activities in and around the facility to ensure proper and timely completion.
Verify participant releases for work, counseling, and approved requests, and check residents in and out following prescribed procedures.
Monitor prescribed medication supplies and ensure participants receive proper medical attention as needed.
Operate a portable alcosensor and collect participant urine samples as required.
Answer telephone calls and greet visitors as assigned; provide information and assistance, take messages, or direct people to the appropriate individual or department.
Respond to inquiries about individual participants and facility activities.
Assist participants with role-playing difficult situations to achieve more positive outcomes.
Testify in court or disciplinary hearings as required.
Attend training seminars as required or needed.
Perform related duties as assigned.