Residential Operations Manager - Home for Special Needs Adults

Journey Together•Whittier, CA

2h•Onsite

About The Position

We are looking for a dedicated and energetic Residential Operations Manager to lead the daily operations of our adult residential facility, supporting individuals with special needs. This is a hands-on leadership role where you will direct your team of Direct Support Professionals (DSPs), delegate tasks, and hold staff accountable to high standards, while also providing direct support to residents — assisting with activities of daily living (ADLs), personal care, and daily routines. You will set the tone for the household by assigning and overseeing daily tasks, coordinating care plans and community outings, and ensuring full compliance with regulations, all while staying hands-on with the day-to-day care of residents. Proven experience leading teams in healthcare, retail, hospitality, facilities, or another fast-paced environment is valued. We will provide the specialized knowledge; you bring the management instincts.

Requirements

Strong leadership and supervisory experience — you know how to delegate, hold a team accountable, and keep operations running smoothly, all while staying hands-on with resident care.
Experience in assisted living facilities, nursing homes, or group homes, working with adults with developmental disabilities or complex health needs (or comparable leadership experience in another fast-paced, people-focused environment).
Familiarity with medication administration procedures and healthcare regulations for long-term care facilities.
Excellent organizational skills and a sharp eye for detail.
A compassionate, people-first attitude paired with strong communication skills — you'll be connecting with residents, families, staff, and healthcare providers alike.
A valid driver's license with a clean driving record, plus a reliable vehicle and car insurance.

Nice To Haves

DSP Year 1 & 2 Certification preferred.

Responsibilities

Provide Direct Care & Support: Work alongside DSPs to provide hands-on, day-to-day support to residents, including assistance with activities of daily living (ADLs) such as bathing, dressing, grooming, eating, and mobility.
Step in directly to support residents during daily routines, personal care, and community outings — just as any DSP would.
Administer medication and oversee medication procedures in accordance with healthcare regulations.
Support residents through challenging behaviors and crisis episodes, providing direct, hands-on support alongside your team.
Lead and Manage the Team: Direct and delegate daily responsibilities to DSPs, ensuring every task is completed correctly and on time.
Hold DSPs accountable to performance standards, and report on their performance directly to the Administrator.
Enforce the daily schedule, keeping the team on track and operations running smoothly.
Shadow and train new hires during their introductory period, setting them up for success from day one.
Coach and train DSPs on proper documentation practices, including progress notes, task analyses, and ABCs.
Lead regular in-service trainings alongside the Administrator, identifying areas for improvement and reinforcing policies and procedures.
Oversee Operations & Compliance: Audit daily progress notes, MARs/medication records, task analyses, and ABCs to ensure DSPs are meeting documentation standards.
Ensure full compliance with organizational policies and healthcare regulations, and know the employee handbook inside and out.
Keep records organized and up to date using our shared OneDrive.
Communicate proactively with the Administrator on schedule changes, staff performance, and any operational concerns.
Enforce the organization's hygiene and housekeeping standards, ensuring the home is kept clean and well-maintained.
Participate in quarterly meetings with Regional Center personnel and residents' family members.
Coordinate Resident Care & Activities: Oversee the day-to-day routine and schedule for residents, ensuring services are delivered as planned.
Build the monthly activity calendar and coordinate community outings, making sure DSPs follow through on scheduled events.
Lead and document monthly resident council meetings, giving residents a voice.
Assist the Administrator with medical and dental appointments and related documentation.
Manage weekly grocery and supply needs, maintaining accurate inventory and rotating stock to minimize waste.