SWHYC Residential Monitor

HELP of Southern Nevada • Las Vegas, NV

16h

About The Position

HELP of Southern Nevada’s Shannon West Homeless Youth Center (SWHYC) provides emergency shelter, transitional housing, and permanent housing services for homeless youth and young adults and those at risk of homelessness. The center supports residents in working toward self-sufficiency through education, employment, and social and life-skills training.

Under the direct supervision of the SWHYC Program Supervisor, the Residential Monitor provides direct care to homeless and at-risk youth, interacting with residents professionally and using a client-centered approach. The role monitors resident safety and campus activities, conducts life-skills sessions, supports residents with daily routines, and completes required records and procedures. Hours vary, and the position is described as second shift.

Requirements

• Proof of high school graduation or GED.
• Active Nevada driver’s license and a clean DMV driving record.
• Knowledge of local social service agencies and programs relevant to homeless and at-risk youth.
• Experience with and understanding of issues affecting homeless and at-risk youth.
• Ability to communicate effectively with people from varied social and cultural backgrounds, with sensitivity to culturally diverse populations.
• Effective written, verbal, and listening skills.
• Ability to initiate and respond to correspondence independently.
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Flexibility to adjust to shifting priorities and work flexible hours.
• Ability to establish and maintain cooperative working relationships with residents, coworkers, other agencies, and the public.
• Ability to organize a work schedule and budget time.
• Ability to understand and follow agency policies and procedures.
• General computer knowledge and ability to use Microsoft Office software.

Nice To Haves

• Active Health Card.
• Active CPR/First Aid Certification.
• Crisis Prevention Institute Certification.
• Previous experience working in a social service setting.

Responsibilities

• Interact with residents using a professional, client-centered approach.
• Conduct daily group life-skills sessions.
• Conduct hourly room checks to ensure residents’ health and safety.
• Monitor on-campus activities, including mealtimes.
• Conduct intake and assessment procedures as required.
• Complete resident discharge procedures, including packing belongings and cleaning out dormitory rooms.
• Participate in staff development activities.
• Answer phones and take messages in the administrative area, and respond to emails and voicemails on staff phones.
• Enforce HELP rules and standards.
• Provide direct supervision of residents during the assigned shift.
• Maintain and complete the hourly log.
• Report program violations before the end of the shift.
• Provide crisis intervention as needed.
• Supervise residents’ ingestion of prescribed and over-the-counter medications and document medication compliance.
• Complete required paperwork and logs, including incident reports, runaway reports, and the resident tracking log, before the end of the shift.
• Provide transportation to appointments when necessary.
• Supervise and assist residents as they complete daily chores.
• Clean and sanitize the facility to ensure it meets standards.
• Perform other duties assigned by the supervisor or management to meet business needs.

Benefits

• 15 paid holidays.
• Birthday holiday.
• Paid sick and vacation time.
• 403(b).
• 90% of the employee-only premium paid for medical, dental, vision, and life insurance.
• Employee Assistance Program (EAP).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED