Residential Manager ( Full Time - Hours Vary )

Progressive Directions Inc. (PDI)•Centerville, TN

2d•Onsite

About The Position

The Residential Manager (RM) directly supervises assigned staff on duty at residential sites and serves as the primary backup for the designated Home Manager and Direct Support Staff. The RM helps train and schedule staff to ensure appropriately trained coverage, supports staff in providing services according to each individual’s cost plan and Individual Service Plan (ISP), and assists individuals and staff with daily living activities. The role helps maintain a safe and healthful environment, provides shift coverage as needed, attends scheduled meetings and mandatory training, and assures the health, safety, and welfare of individuals served. The RM provides operational oversight and supervision at residential sites, including on-call support, staff coverage, house meetings, audits, and review of medication and travel records. The position also supports service coordination, ISP implementation, staff training, consumer-fund documentation, and staff performance management in coordination with relevant managers and departments. The position requires the ability to meet the physical demands described, including regularly using hands and communicating, frequently standing, walking, sitting, and reaching, occasionally stooping, kneeling, crouching, or crawling, and occasionally lifting or moving 10 to 25 pounds. The work environment is usually moderately noisy.

Requirements

1–2 years of experience working with individuals with intellectual and/or developmental disabilities.
Successful completion of DIDD Core and PDI Training, with required training completed on time under applicable guidelines.
Valid Tennessee, Kentucky, or Alabama driver’s license; military exemption is available.
Ability to read and follow directions.
Ability to communicate effectively in writing.
Satisfactory criminal background check and clear driving record.
Ability and availability to attend and pass required DIDD and PDI training courses.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals and to present information and respond to questions effectively.
Ability to work with mathematical concepts and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions involving abstract and concrete variables.
Ability to meet the stated physical demands of the position, with reasonable accommodations where applicable.

Nice To Haves

High school diploma or GED (preferred but not required).
Supervisory experience (preferred).

Responsibilities

Provide 24/7 on-call availability and staff coverage as needed, coordinating with the Home Manager and direct support staff to minimize or eliminate overtime.
Provide operational oversight and supervise direct support staff on duty at residential sites.
Participate in residential house meetings and contribute solutions and information to help ensure services meet individuals’ needs.
Complete the Comprehensive Home Audit Tool weekly in the absence of a Home Manager and report findings to the QA Department and residential-unit partners.
Ensure homes maintain spending ledgers and that house managers oversee daily accounting of grocery, household, and personal funds.
Review MAR sheets weekly for accuracy of medication records and prescriptions and compliance with medication-variance reporting requirements.
Review travel books and related records for accurate information and notify the Program Coordinator immediately about suspected discrepancies.
Ensure direct support staff provide services respectfully and professionally.
Ensure safety and emergency action schedules are implemented and required documentation is submitted on time each month.
Ensure allegations of abuse and neglect are reported within the required four-hour timeframe.
Accompany individuals to scheduled or emergency medical appointments or consultations when direct support staff or the Home Manager are unavailable.
Train direct support staff on documentation requirements and appropriate forms.
In the Home Manager’s absence, directly supervise direct support staff and coordinate counseling regarding policy infractions with the Program Coordinator and Human Resources.
Ensure staff are qualified and demonstrate competency in the individual-specific needs required before working independently.
Co-facilitate in-home staff meetings with the Home Manager as needed.
Attend and participate in annual ISP and COS meetings for designated individuals.
Review assessments, ISPs, BSPs, and other actions to ensure direct support staff implement them appropriately.
Ensure timely and accurate implementation of ISP outcomes for individuals in residential programs.
Ensure a Policy and Procedure Manual is available in each home and updated periodically.
Coordinate with the Program Coordinator to maintain individual travel records in accordance with DIDD operations and licensure standards.
Coordinate staff training on handling consumer funds, using household money forms, and meeting documentation requirements.
In the Home Manager’s absence, establish weekly and monthly staff schedules and ensure trained staff and appropriate coverage are in place.
Address substandard employee performance professionally, document counseling, and coordinate with Human Resources.
Inform staff of policy and procedure changes and distribute notices in a timely manner.
Work with the Program Coordinator to ensure service coordination follows each individual’s ISP and needs.
Participate on the on-call team with the Vice President and Program Coordinator to address staff calls, coverage, and related situations.
Communicate relevant issues to the Vice President, Program Coordinator, Chief of Nursing, and management team.
Attend required meetings and mandatory training.