Residential Lending Servicer

DuPage Credit Union•Naperville, IL

2d•$22 - $23•Hybrid

About The Position

DuPage Credit Union has an immediate, full-time opening for a Residential Lending Servicer. For over 70 years, DuPage Credit Union has been a trusted financial resource for members and the local community. We support members through life’s big and small moments by listening to their needs and working collaboratively to deliver the right financial solutions. Our Residential Lending team is member-focused, detail-oriented, and committed to operational excellence. The team works together to ensure mortgage accounts are serviced accurately, efficiently, and in compliance with all applicable regulations. The Residential Lending Servicer II is responsible for supporting the day-to-day servicing of residential mortgage loans after closing and funding. This role ensures mortgage accounts are maintained accurately and efficiently while delivering exceptional service to members throughout the life of their loan. The ideal candidate is highly organized, detail-oriented, and able to navigate a fast-paced environment while balancing operational responsibilities, regulatory compliance, and member support. This position also serves as a resource to team members and contributes to the overall success and efficiency of the Residential Lending team.

Requirements

High School diploma or equivalent required
2+ years of mortgage servicing, mortgage operations, or related financial institution experience preferred
Knowledge of mortgage servicing processes, escrow administration, payment processing, and regulatory requirements preferred
Strong attention to detail with the ability to manage multiple priorities in a deadline-driven environment
Effective communication, problem-solving, and member service skills with proficiency in Microsoft Office and mortgage servicing systems preferred

Responsibilities

Manage residential mortgage accounts post-closing, including escrow administration, tax processing, PMI management, loan maintenance, and servicing updates
Process and reconcile mortgage-related transactions, including payments, payoffs, escrow disbursements, ACH postings, and escrow analyses
Research and resolve member inquiries related to mortgage payments, escrow accounts, insurance, payoff requests, and servicing concerns
Ensure compliance with investor, regulatory, and internal servicing requirements, including Fannie Mae reporting and required member notifications
Support departmental operations by assisting with workflow management, servicing queues, and cross-functional collaboration