Residential Lending Assistant

Rockland Federal Credit Union • Lowell, MA

1d • $24 - $25 • Hybrid

About The Position

The Residential Lending Assistant provides administrative and operational support to the Residential Lending team, assisting with loan workflows, file management, member communication, and office operations. This role plays an important part in supporting an efficient lending process while ensuring accuracy, organization, and a positive member experience.

Requirements

• High school diploma or equivalent required
• 1–3 years of banking, lending, or administrative support experience
• Strong organizational, communication, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

• Associate degree preferred
• Familiarity with mortgage lending processes and loan origination systems preferred

Responsibilities

• Support loan application intake, document collection, and loan file setup
• Maintain accurate and organized loan files and supporting documentation
• Track loan pipeline activity, conditions, and deadlines to support timely processing and closings
• Communicate with members regarding documentation requests and loan status updates
• Coordinate with processing, underwriting, and closing teams throughout the loan process
• Perform quality checks to ensure loan files are complete and compliant
• Assist with preparation of disclosures and loan documentation
• Support reporting, scheduling, file organization, and general office operations
• Respond to internal and external inquiries related to loan documentation and status
• Provide backup support across lending operations functions as needed

Benefits

• Cigna medical benefits
• dental benefits
• vision benefits
• a 401(k) plan with company match
• profit-sharing potential
• flexible health and dependent care plans
• life, AD&D, and LTD insurance
• a generous and flexible tuition reimbursement program
• a PTO package designed to help employees recharge and enjoy time with family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED