Director, Residential & Consumer Lending

Reading Co-Operative • Reading, MA

1d

About The Position

We’re seeking an accomplished Director, Residential & Consumer Lending to drive the growth, performance, and innovation of our mortgage and consumer lending platforms. This is a highly visible role for a forward-thinking leader who blends big-picture strategy with hands-on operational excellence. You’ll guide the full lending lifecycle—from origination through secondary market execution—while building strong teams, deepening market presence, and delivering exceptional customer outcomes.

Requirements

• Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience).
• 8–12+ years of progressive experience in residential mortgage and consumer lending.
• 5+ years in senior leadership or executive management.
• Demonstrated success in secondary market execution and investor relations.
• Deep expertise in mortgage and consumer lending products.
• Strong understanding of secondary market dynamics and agency guidelines.
• Proven operational leadership with a track record of process improvement.
• Solid regulatory and compliance knowledge.
• Exceptional financial acumen in pricing, profitability, and pipeline management.
• Strong communicator and people leader who inspires high performance.
• Ability to balance strategic vision with hands-on execution.

Responsibilities

• Develop and execute the strategic plan for residential mortgage and consumer lending to drive loan growth, profitability, and market share.
• Identify market opportunities, competitive positioning, and product development initiatives.
• Partner with executive leadership to align lending strategies with overall bank objectives.
• Oversee origination of residential mortgage (conforming, portfolio, and government) and consumer loan products (HELOCs, personal loans, auto, etc.).
• Establish production goals, pricing strategies, and performance metrics.
• Ensure sound credit practices and adherence to underwriting standards.
• Lead and manage lending operations including processing, underwriting, closing, and post-closing functions.
• Drive operational efficiency, workflow optimization, and technology utilization.
• Ensure service level standards (turn times, customer satisfaction) are met or exceeded.
• Coordinate with servicing (internal or external) to ensure seamless loan lifecycle management.
• Oversee secondary market activities including loan sales, securitization, and investor relationships.
• Manage pipeline hedging strategies and interest rate risk in coordination with finance/ALCO.
• Ensure compliance with investor guidelines (e.g., agency and private investors).
• Monitor gain-on-sale margins, execution strategies, and pricing models.
• Maintain knowledge of agency guidelines and regulatory requirements impacting loan salability.
• Ensure full compliance with all applicable federal and state lending regulations (e.g., fair lending, TRID, HMDA, RESPA).
• Partner with Risk and Compliance to maintain strong internal controls and audit readiness.
• Promote a culture of risk awareness and accountability across lending teams.
• Contribute to CRA reporting as required.
• Lead, mentor, and develop a high-performing team across sales and operations.
• Establish clear goals, accountability, and performance management practices.
• Foster a collaborative, customer-focused culture.
• Work closely with Retail Banking, Commercial Lending, Marketing, Finance, Compliance, and IT to support lending initiatives.
• Support community outreach and business development efforts.
• Represent the Bank in industry and community organizations as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Director