Residential Leasing Agent

Colonnade Management Inc.•Ottawa, ON

4d•$50,000•Onsite

About The Position

Colonnade BridgePort is seeking a passionate and driven Residential Leasing Agent to join their dynamic team in Ottawa. This results-oriented role is pivotal in driving leasing performance across a diverse portfolio of properties, including new construction lease-ups. The ideal candidate will have a proven ability to close deals, overcome objections, and achieve occupancy goals in a competitive market. Responsibilities include executing leasing strategies, conducting property tours, and delivering exceptional customer service to prospective tenants, ensuring maximum occupancy and rental income.

Requirements

1-3 years of previous sales experience, ideally in property management or a related field
Knowledge of the Residential Tenancy Act (RTA) is required
Excellent verbal and written communication skills in English
Valid Class G driver’s license and access to own vehicle required

Nice To Haves

Bachelor’s degree is strongly preferred
Prior experience in Property Management is an asset
Experience with Yardi and other CRM systems is an asset
Bilingualism (French & English) is considered an asset

Responsibilities

Generate interest in the property and neighbourhood by being an expert on offerings, amenities, pricing etc.
Be the first point of contact and ambassador of the community by handling prospective phone calls, text messages, and emails
Move prospective tenants through the sales process, conduct property tours, and participate in leasing-focused events to generate new leads and secure leases
Actively prospect to find new leads, identify potential advertising partners and sources
Ensure that the model suite(s) are always clean, presentable, and ready for showings.
Effectively overcome objections from prospects, focusing on the value and unique selling points of the property
Stay informed about local market conditions, rental rates, and trends to help position properties competitively
Handle all leasing renewals, including negotiating annual rental rate increases, ensuring high renewal rates while maximizing rental income
Play a critical role in the lease-up of new construction properties, with opportunities to participate based on performance and leasing success in stabilized properties
Administer the resident move in process, including key handovers and orientation for new residents on building systems and amenities.
Assist with the preparation of leasing documentation and move in materials
Review lease applications, guarantor forms, and data entry processes, flagging high-risk applicants and preparing assessments for the leasing supervisor
Participate in activities to attract new residents, as well as current resident engagement initiatives to promote referrals and lease renewals
Maintain a positive property environment for both residents and staff, encouraging participation in events and activities
Assist in resolving resident conflicts by promoting respect for individual differences and fostering a welcoming community
Ensure an adequate stock of professionally printed collateral and promotional items is always available for prospective renters
Support the marketing team by providing feedback and suggestions on promotional activities, leasing events, and resident engagement strategies
Demonstrate professionalism, diplomacy, and tactfulness in all interactions to generate a positive company image.
Assist the Resident Services Coordinators with move-ins and tenant onboarding as needed

Benefits

Three weeks starting paid vacation
Three days personal leave
Employee and Family Assistance Program
Comprehensive benefits plan that includes health, dental, vision, and disability coverage (cost shared by company and employee)
RRSP matching program
Holiday office closure between Christmas and New Years
Summer hours (position dependent, alternative may be offered)

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