Residential HVAC Service Technician

Magnolia Plumbing•Black Rock City, NV

5d•Onsite

About The Position

Magnolia Heating and Cooling, part of Magnolia Plumbing, LLC, is seeking an experienced Residential HVAC Service Technician to diagnose, service, maintain, and repair residential heating and cooling systems while providing excellent customer service. The role covers systems including furnaces, air conditioners, and heat pumps. The technician is expected to deliver quality workmanship, communicate repair options and recommendations to customers, complete service calls efficiently, document work accurately, and maintain company vehicles, tools, and inventory. A signing bonus of up to $10,000 is offered to licensed technicians; competitive opportunities are also available for experienced unlicensed candidates.

Requirements

Minimum of 2 years of residential HVAC service experience.
EPA/CFC Universal Certification required.
Strong knowledge of residential heating, cooling, and ventilation systems.
Experience servicing and troubleshooting furnaces, air conditioners, heat pumps, and related HVAC equipment.
Ability to diagnose mechanical, electrical, and refrigerant-related issues.
Knowledge of HVAC tools, testing equipment, and standard service procedures.
Ability to read and interpret equipment manuals, wiring diagrams, and technical instructions.
Understanding of HVAC safety practices, industry standards, and applicable codes.
Excellent communication and customer service skills, including the ability to explain technical issues to customers.
Ability to work independently, manage service calls, and prioritize tasks.
Comfortable using mobile devices or service software to complete work orders and documentation.
Ability to work flexible hours, including overtime or occasional emergency calls as needed.
Ability to perform physical duties, including lifting equipment and working in attics, crawl spaces, basements, and other residential work environments.
Must pass a pre-employment background check.
As part of the standard hiring process, must complete a background check and drug screening following an offer of employment.

Nice To Haves

HVAC Journeyman License preferred.
Valid driver's license with a clean driving record preferred.

Responsibilities

Diagnose, troubleshoot, service, and repair residential heating and cooling systems, including furnaces, air conditioners, heat pumps, and other HVAC equipment.
Perform routine maintenance, inspections, and preventative service to ensure systems operate safely and efficiently.
Identify mechanical, electrical, and operational issues and determine appropriate repair solutions.
Troubleshoot system failures, airflow issues, refrigerant problems, thermostat malfunctions, and other HVAC-related concerns.
Inspect HVAC equipment and components to identify worn, damaged, or malfunctioning parts.
Recommend necessary repairs, replacements, and system improvements based on equipment condition and customer needs.
Explain system issues, repair options, and service recommendations clearly to customers.
Provide professional, courteous customer service and maintain positive customer relationships.
Complete service calls in a timely and efficient manner while maintaining quality workmanship.
Prepare accurate estimates, service reports, and documentation of work performed.
Maintain accurate records of labor, materials, parts, and equipment used during service calls.
Maintain truck stock, tools, and inventory according to company guidelines.
Follow vehicle maintenance schedules and keep the service vehicle clean and organized.
Follow all company policies, HVAC codes, and safety procedures.