Residential HVAC Service Technician

Estes Heating and Air Conditioning Inc•Coxs Crossing, GA

10d•Onsite

About The Position

The Residential HVAC Service Technician is responsible for conducting regular preventive maintenance inspections on various HVAC equipment, maintaining company vehicles, managing truck stock, generating customer invoices, and traveling to service calls. This role requires strong customer service skills, the ability to diagnose and resolve HVAC issues, and a commitment to safety and company procedures. The technician will also identify opportunities for new systems and services, participate in training, and stay updated on industry trends and codes.

Requirements

High School Diploma or GED.
3 years of HVAC field experience required.
NATE certification preferred.
EPA certification required (Type II or universal).
Trade School or Tech Builder certification required.
Valid Georgia driver’s license with clear driving record.
Materials, methods and tools used in HVAC.
Work independently with little direction.
Dress and maintain Estes Services’ proper uniform.
Be able to navigate a smart phone for mobile applications.
Be able to use, understand, and maintain all required tools.
Advanced industry or company knowledge.
Advanced HVAC, electrical, plumbing product and service knowledge.
Understanding technical training when given.
Negotiating
Organizational Agility
Priority Setting
Interpersonal Savvy
Very analytical person
Problem solving
Highly analytical person

Nice To Haves

5 years preferred HVAC field experience.
NATE certification

Responsibilities

Conduct regular preventive maintenance inspection on gas furnaces, air handlers, air conditioners, heat pumps, dehumidifiers, humidifiers and make any necessary adjustments.
Maintain good working order of company vehicles including refueling as necessary, reporting any mechanical issues, keeping the vehicle clean and organized.
Maintain proper truck stock, parts, tools and safety equipment in the vehicle.
Understand company pricing and generate appropriate customer invoices at each home. Electronically process credit card payments.
Have all required tools for a Level IV Service Technician.
Travel to service calls and work with dispatch to ensure schedule is maintained and delays are properly communicated to the customer.
Document all installed equipment: make, model, serial number, type of system and pictures as necessary.
Identify potential opportunities: new systems, service agreements, and additional services offered by Estes.
Participate in company provided meetings and training.
Observe all company procedures and safety rules.
Work as part of our team to ensure customer satisfaction.
Stay up to date on latest trends and codes as it pertains to your job responsibilities.
Be able to diagnose refrigerant, capacitor, contactor, and noise issues with all HVAC equipment.
Be able to diagnose low voltage, high voltage and zoning issues. Be familiar with Greenspeed, and VS units.
Be available to work your “On Call” and Saturday schedule.
Be available for a minimum of 7 hours of calls booked per day.
Customer service skills. Must be able to communicate effectively both orally and in writing.
Ability to advise customers of potential issues and suggest upgrades to improve efficiency and indoor air quality products.
Must be able to meet schedules and time lines in a timely manner with a strong sense of urgency.