Residential Housing Program Manager

KenCrest•Pottstown, PA

About The Position

KenCrest is seeking a Program Manager to lead and inspire teams in our Residential Homes program, supporting individuals with Intellectual and Developmental Disabilities (IDD). This role is all about creating a safe, supportive, and fulfilling environment for the individuals we serve while ensuring our dedicated staff have the resources and leadership they need to succeed. As a Program Manager, you’ll be responsible for overseeing 2-3 community homes, ensuring that all aspects of the homes run smoothly—from the health and safety of the residents to the day-to-day management of staff, property, and vehicle maintenance. You will be a key advocate for the individuals we support, making sure their needs and desires are met in a way that honors their dignity and independence. This position requires a strong leader who knows how to manage people with confidence, compassion, and professionalism. You’ll be leading a team, offering ongoing mentorship and guidance, while also handling important administrative responsibilities. The ability to stay organized and make decisions under pressure is essential. We are looking for someone who understands the intricacies of managing both staff and individuals with care. If you’re a thoughtful, experienced leader who enjoys creating meaningful change in people’s lives, we’d love to hear from you. Salaried Role; Monday through Friday, 8:30 AM – 4:30 PM (with flexibility) , plus occasional on-call duties and shift rotations when necessary to ensure the homes run smoothly. This position requires regular travel to the homes within the program to provide hands-on leadership, conduct inspections, and ensure consistent support for both staff and residents.

Requirements

High School diploma or GED required
At least 5 years of experience in a similar role, with at least 3 years in a supervisory capacity.
Valid driver's license and acceptable motor vehicle record required (must be acceptable within the last 12 months and retained).
Strong leadership skills and experience in managing staff, handling conflicts, and providing training.
Proficient in Microsoft Office

Nice To Haves

College degree preferred
Experience with Kronos is a plus.
Familiarity with positive approaches to supervision and leadership techniques is preferred.

Responsibilities

Ensure homes follow state, county, and federal regulations.
Manage and support staff with training, guidance, and feedback.
Oversee the hiring and onboarding of new staff.
Manage home budgets and ensure spending aligns with goals.
Conduct regular home and vehicle inspections.
Approve schedules, timesheets in Kronos, and monthly reports.
Build strong relationships with families, support coordinators, and day programs.
Join on-call rotation for after-hours support.
Keep homes stocked with food and supplies; ensure staff have needed resources.
Travel to homes regularly for leadership, inspections, and staff support.