Case Manager - HCHV Residential Housing Program

STGi•Northport, NY

4d•Onsite

About The Position

The Case Manager supports the operation of the Health Care for Homeless Veterans (HCHV) Residential Housing Program onsite at the Northport VA Medical Center. This role provides direct case management, psychosocial support, therapeutic interventions, and housing placement services to Veterans experiencing homelessness and complex medical, behavioral health, and substance use challenges. The position is responsible for coordinating individualized service delivery that promotes stabilization, rehabilitation, recovery, and transition into permanent housing. Services are delivered in collaboration with VA staff and are grounded in recovery-oriented, trauma-informed, and harm reduction approaches.

Requirements

Bachelor's degree in social work, psychology, or a related field.
Minimum of two years of experience in case management, preferably with a homeless or veteran population.
Experience with psychosocial assessments, service planning, and crisis intervention.
Knowledge of recovery-oriented, trauma-informed, and harm reduction approaches.
Familiarity with VA systems and resources is a plus.
Excellent communication, interpersonal, and documentation skills.
Proficiency in HMIS and other relevant software.

Nice To Haves

Master's degree in social work or a related field.
Licensure as a social worker or counselor.
Experience working in a residential housing program.
Bilingual abilities.

Responsibilities

Conduct intake interviews, psychosocial assessments, and service planning for Veterans admitted to the program.
Develop and complete Individual Service Plans within one week of Veteran admission.
Update Individual Service Plans at minimum every 30 days and communicate changes to VA representatives.
Meet individually with assigned Veterans a minimum of two times per month or more frequently based on clinical need.
Conduct suicide and safety screening during Veteran encounters and document findings appropriately.
Establish therapeutic relationships with Veterans and support achievement of treatment and housing goals.
Coordinate services to address psychosocial, behavioral health, substance use, housing, vocational, and recovery-related needs.
Support Veterans with identifying and securing permanent housing opportunities.
Assist Veterans with housing applications, benefits paperwork, and obtaining supporting documentation including identification, income verification, and other required records.
Coordinate housing interviews and accompany Veterans to appointments as needed to support successful placement and independence.
Promote housing stabilization with a target of transition into permanent housing within program timelines.
Facilitate structured groups, activities, and therapeutic programming designed to promote recovery, socialization, healthy living, and independent functioning.
Support Veteran participation in community resources and recovery supports.
Collaborate with VA medical, behavioral health, substance use, and social work teams.
Utilize crisis intervention techniques and respond appropriately to behavioral or safety concerns.
Maintain complete, accurate, and timely case records and progress documentation.
Ensure documentation supports treatment planning, service delivery, and housing outcomes.
Enter and maintain required information in HMIS and applicable systems.
Participate in case conferences, quality reviews, audits, and inspections.
Maintain compliance with HIPAA and all Federal, VA, and STGi documentation standards.