Case Manager - Housing & Residential Services (5657)

MERCY HOUSE•Santa Ana, CA

9d•$23 - $24•Onsite

About The Position

The Housing Solutions Case Manager is responsible for all stages of client service delivery, including ongoing needs assessments, individualized housing plans, support, information, referrals, and advocacy for individuals who are in the Mercy House Permanent Supportive Housing program. This position will ensure that prospective clients are screened for all eligible services. The role also provides residential services to the project that includes life skills workshops and community building events/activities. The Housing Solutions Case Manager requires successful working relationships with residents that support their ability to increase their self-reliance. This position will influence and recognize positive behavior changes and will identify problems and obstacles that threaten to undermine residents’ self-reliance and housing stability. Keeping clear and accurate files and records is essential to this position. This position will ensure that the team is practicing trauma informed and client focused strategies.

Requirements

Bachelor’s Degree in Social Work (or related field) with experience working in chemical health, mental health, and co-occurring disorders is preferred
Persons with less than a BA/BS degree but with at least 2 years of direct life experience working with long-term homeless, low-income, and diverse populations, and who have a working knowledge of mental health and additional issues, are welcome to apply
A valid CA driver’s license, proof of insurance, and a reliable vehicle are required.
Must be comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, meet clients out in the community, etc.
Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

Experience working in chemical health, mental health, and co-occurring disorders is preferred

Responsibilities

Maintain a minimum caseload of 16–25 individuals, meet with clients weekly or as needed, and engage regularly with residents to develop and monitor each individual’s housing plan based on housing assessment that addresses identified barriers, including short- and long-term measurable goals
Utilize harm reduction interventions and methodologies to provide client-centered services to keep them in housing
Utilize skills regarding crisis prevention and intervention
Practice Trauma Informed Care when interacting with clients
Implement Eviction Prevention strategies to support residents in need
Assist residents to build upon their strengths and recognize their needs in a respectful manner
Visit and inspect resident apartments to ensure that they are properly maintained
Be knowledgeable of community resources and refer clients as needed
Organize and facilitate social and recreational activities designed to promote community involvement and peer support
Work with volunteers and community resources to assure that residents are linked with services such as employment, education, tutoring, and/or mentoring as appropriate
Attend trainings that increase knowledge of effectively meeting clients’ needs, including co-occurring disorders, harm reduction, and cultural competence
Facilitate relationship building between landlords/caretakers and residents
Participate in the emergency on-call schedule to ensure resident needs are met
Assist residents with establishing individual and family goals and maintain safe, stable affordable housing
Facilitate residents’ participation with credit counseling, computer training, financial literacy education, and job search assistance to help them achieve greater levels of success in their lives
Distribute focus group surveys and organize community building and/or other enrichment activities for residents based on responses and that meet the funding requirements for the project
Coordinate life skills workshops on topics such as job search skills, parenting skills, time and stress management, health and wellness, and interpersonal relationship and communication skills
Coordinate job readiness workshops to support residents in job search and job skills development
Provide residents with information about available services in the community
Assist residents to access services through referral and advocacy
Assist residents in building support networks with other residents, family, and friends
Design and coordinate holiday and community building events
Create activity/event calendars and flyers to distribute to residents on a monthly basis
Create newsletters highlighting events and activities held onsite and distribute to residents and project partners on a quarterly basis
Maintain active involvement with neighbors and program partners
Maintain active involvement with community service organizations
Work in partnership with the property management team during the leasing and tenancy phases to promote effective communication, united service delivery, and a supportive community environment for all residents
Work as a Mercy House team member with all staff and volunteers in order to implement the mission and core values of the agency
Attend regular internal and external agency meetings
Work as part of team to plan and develop resident programs
Keep accurate, up-to-date documentation on all clients, including but not limited to individual housing plans, housing assessments, case notes, case files, etc.
Complete all paperwork in a timely and accurate manner that ensures payment to the project and agency from various sources
Assist with any and all data collection systems
Willingness to gain knowledge and understanding of Adult Rehabilitative Mental Health Services and Substance Abuse Treatments
Other duties, as assigned