Residential Housekeeper

Maybourne Beverly Hills Hotel•Beverly Hills, CA

2h•$30 - $31

About The Position

The Residential Housekeeper is responsible for daily housekeeping and cleaning duties in the hotel’s residences, maintaining assigned rooms and residential areas to high standards of cleanliness and order. The role also supports the Housekeeping Department’s goals and smooth operation, responds appropriately to guest needs, protects resident privacy and security, and follows applicable safety and departmental procedures.

Requirements

At least one year of prior experience in a similar cleaning position.
High school diploma or equivalent vocational training.
Ability to speak, read, write, and understand English.
Ability to stand, walk, handle or feel objects and tools, stoop, bend, kneel, crouch, crawl, talk, hear, and reach with hands and arms.
Occasional ability to climb or balance.
Ability to regularly lift or move up to 25 pounds and sometimes lift or move up to 50 pounds.
Ability to exert the physical effort required to clean multiple rooms per shift.

Responsibilities

Thoroughly clean bedrooms and bathrooms, including fittings and surfaces.
Strip and make beds and replace towels, linen, and other items as required.
Keep pantries tidy and stocked according to shelf labels, and keep them closed when not in use.
Replenish guest supplies such as toiletries.
Clean residential corridors, parking areas, and the lobby, including vacuuming and cleaning mirrors, credenzas, and elevators.
Report room, building, plant, and equipment defects and maintenance issues to the appropriate Housekeeping Managers or through hotel procedures.
Perform additional cleaning duties as directed by Housekeeping Managers and other duties assigned according to business needs.
Report suspicious persons or situations to Housekeeping Managers.
Maintain assigned rooms each day to the highest possible standard of cleanliness and good order.
Behave quietly and politely, address issues with colleagues directly when appropriate, and raise concerns with Housekeeping Managers when needed.
Keep room doors closed and display the “ATTENDANT IN ROOM” sign while working inside.
Arrive at scheduled residences on time and speak with Housekeeping Managers if additional cleaning time or assistance is needed.
Support the efficiency and smooth running of the Housekeeping Department.
Obtain approval from a superior before accruing overtime.
Promote a positive image of the property, maintain a pleasant and upbeat manner during guest interactions, and respond to specific guest needs and requests.
Protect the confidentiality and security of guestrooms and residents, and do not discuss residents, their units, or personal matters with colleagues.
Keep Housekeeping Managers informed about problems, queries, complaints, and other relevant matters; raise departmental concerns through appropriate channels rather than with guests, residents, or their assistants or employees.
Attend required department training sessions and meetings and become fully conversant with the Staff Induction Book.
Do not carry a personal phone while on duty; use the provided iTouch or radio for communication.
Follow safe working practices, be aware of workplace hazards, and wear required protective clothing and PPE, including masks and gloves.
Maintain a clean, well-groomed appearance.
Maintain the housekeeping cart in good condition and appearance, report cart maintenance issues, stock it properly, and avoid overloading it.
Maintain the assigned sixth-, seventh-, and eighth-floor residential storage areas, pantries, and trash rooms.
Report staff, guest, and visitor accidents immediately according to required procedures.